City Express by Marriott St. Augustine

It was in a good location, was a good price, and the front desk staff was very nice

We arrived late due to the airline losing luggage. We were supposed to have a family room with two beds and a sofa bed. Upon entering, the room had not been cleaned at all. Bedding piled up or on floor, trash in bins, cups on table, towels on floor. We notified staff. To his dismay, the cleaning staff hadn’t cleaned any of the rooms on that floor. He got us into two rooms instead at no additional charge, so that kind. But the room was definitely in need of some love. The tub was very stained and scuffed. The lamp beside the bed was completely covered in black mold on the backside. I don’t know if there was more mold elsewhere, but it smelled musty in the room.

This property was atrocious. I have stayed in quite a few hotels and I can honestly say this was at the bottom. The front desk staffer was polite, but this was the only positive of our interaction with this “hotel.” The hotel lot was empty which should have been our first clue to run. The bed skirts and mattresses were filthy, the a/c was on full blast and was not able to be adjusted, so we were freezing cold the entire night, there were holes in the comforters, that looked like it had been mauled by a dog, the tub looked dirty, the shower head was gross and barely worked. I would not recommend this hotel to anyone, it was a complete waste of money and I am thoroughly disappointed. I will never visit this hotel or use Expedia to book ever again.

Location and price

First room they gave us wasn’t cleaned and we were told the next morning it would be so my kids could be next to us like originally planned. However, it never got cleaned till the last day of the week. Plus we were told to leave the dining area at 1130 from playing a board game when it wasn’t supposed to be closed. Only the pool closed at that time. The following night we spoke to the manager and were told we didn’t have to leave. We weren’t being noisy or disruptive. Just wanted a place together since we didn’t have rooms on the same floor.

Staff was friendly and attentive. The room was big and had plenty of space for my big family. The bathroom was not very clean, the tub was stained. Some of the towels had other peoples hair on them. The thermometer was stuck on 60 for A/C so it was either freeze or turn it off and be hot. the lobby was clean but the carpet could be cleaned.

This hotel was not as it appeared in the photos. Disgusting mildew smell as soon as you walked through the door. Carpet has a layer of dust and dirt that can’t be ignored. Curtain in bedroom hanging off the rods. Bed sheets need to be bleached as you can see old spots/stains. Do not book this place!

While I can appreciate that it's under renovation, the hour tub was shut down my the health department, the first room we were in was dirty, I had to wipe the toilet seat down before I used it, and it was clear the bedding including sheets has not been changed.

A 4 min drive from the main part of St Augustine but well worth the $100-200 savings to sleep.

Older building.

The only good thing is the location.

When you walk in, the hotel is musty, as if they have had a long term water leak. When we got into our room, it was also musty and dirty. The bed and carpet were wet. There were cigarette ashes in the bed. The comforter was ripped on multiple places. The tub was rusted. The ac did not work. There was a syringe in the dresser drawer.