Holiday Inn Express Hotel & Suites Winchester by IHG

Quick check-in. Staff was attentive

They are remodeling which is great but outside the door need room 134 theres a red dumpster and on the ground was screws, nails and other unsafe things that didnt make it in the dumpster. Other then that our weekend stays was great

Overall is was a nice place to stay, clean and convenient for visiting family. However, I asked for handicapped assessable for my mom and we ended up on the 3rd floor in the last room at the end of the hallway. A little to far for her to walk. I should have been more specific in our needs.

Parking price was high. No internet service. Pillows on bed were not comfortable!!!

So we didn’t know we would be arriving while they were renovating, which I know is unavoidable sometimes, but that said, check-in was at 3, so when we arrived at 6, our room should have been ready. It was not and the person who checked us in didn’t even seem to realize how late it was! Then when we finally got our new room, the pullout sofa bed we requested wasn’t made, and instead of sending someone up to deliver bedding or come up and make the bed, they made us come down and get a weird duffel bag full of bedding and make the bed ourselves. Seems like for what we paid for a suite (which was barely bigger than a normal room) we should’ve gotten better service. Also the hot tub was full of little kids so we couldn’t enjoy it. Plus the brand-new breakfast kitchen had a pancake machine that didn’t work, and a brand new table being stabilized with a styrofoam cup? Hopefully they’ll finish improving things soon—beds were comfortable, sound-proofing was good, and there’s a very cute little town nearby.

Our stay was excellent. Very friendly staff and everything clean and beautifully renovated recently. All the front desk staff and special shout out to housekeeper Stacy. We will be back!

There are currently construction works within the hotel. This is a slightly negativ point. But overall, it was clean and nice.

Under construction. Starewell smelled of urine

Very friendly staff and clean property

From checking in late from a long day of driving all the way to the next morning when we had to continue on our journey with our four children was exceptionally wonderful service. The lady at the front desk was sweet and kind very helpful. Went above and beyond. Just very impressed with this place. Clean, even though going through renovations. Would stay here again.