Holiday Inn Express Hotel & Suites Winchester by IHG

So accommodating

This HIE is about finished with it's renovation and adding new wing. The staff at check in that evening was exceptionally friendly and made sure we felt welcomed. The suite was what you expect in a Holiday Inn Express...large rooms, comfortable beds and extra room to stretch out. Very clean. We did mention to front desk staff the following morning a couple of items that can easily be missed during renovations and fast room turnaround - an electrical wall plate had not been reinstalled over an outlet and the prior guest had left things in the mini frig which housekeeping apparently missed. These things happen and it did not hurt our thoughts about the hotel. Breakfast was well attended to by staff - never had anything run out...eating area was spacious and they now serve breakfast until 10:30 AM seven days weekly - not just weekends, which was appreciated , especially for late arrivals the prior night. In addition graciously offered late check out which unfortunately Hilton is preparing to make you pay for in 2026. Hope IHG does not go the same route. Would recommend this hotel and stay again.

Very clean rooms. Shower was great! Would like a little more lighting in the bathroom, but definitely recommend. They were remodeling parts but there was no mess & staff was very nice. Great experience.

I picked the place because it had an indoor pool and spa. Even had a picture of it on the add (see above). When we got there it was closed for repairs. The desk staff said it was on their website, but I booked it through Expedia. Expedia gave me a $25 credit for future reservations. My other complaint was, believe it or not, no electrical plug on the desk, only USB ports. Nevertheless, overall it was a nice place. Nice room. Decent breakfast. Worth the price except for the pool.

This is a recently renovated HI express and everything is new and spotless. Love the bedding at these hotels whether new or old. Ideal location for our travels and worth the extra miles off I-81.

Would have been good to know the pool was closed for renovations. Are you not kept updated on renovations. That was a big factor in choosing my hotel

Our wall vibrated all night and the pool was closed which we were not notified of. That was disappointing. The staff was friendly and efficient. Especially the lady at the continental breakfast. She was very polite and friendly.

We stay here every time we visit family nearby . The staff is cordial, the rooms are always clean and well appointed and Mom loves the pool. Our floor had been renovated so it looked perfectly clean and crisp. We also enjoy the full hot breakfast each morning !

Convenient area

Employees shouldn’t take the best parking spaces. The lot was full and the last behind the desk had the best parking spot right in front of the building! Also, the hotel is under construction and they still charged full price !! Other than that, the room was excellent. The construction/room finish quality was excellent. Very nice bathroom but the space wasn’t designed correctly. The sink was overlapping the tub. The corporate architect must have been an intern with Pitt experience. Breakfast was good except the lady running it didn’t keep the forks stocked and people were running around trying to figure out how to eat pancakes with a spoon.