Fairfield Inn and Suites by Marriott Marion

Front staff was exceptional!

Nothing was negative!

I will preface this by saying the hotel staff are one of the friendliest I’ve encountered in a while and did everything they could to make my room “better”. With that said, this place is pretty gross! Stains on carpet and bedding, walls beat up, cracks on tiles. The floors feel sticky that I put down blankets everywhere. They did have the cleaning staff redo my floors, however the cracks and edges are still covered in grime. I am Marriott Titanium Elite and travel frequently and this is the worst Marriott I think I have ever encountered. I was here for 7 nights and looked at other options, but this was the closet Marriott to where I needed to be for work and I didn’t want to switch brands. I feel bad for the staff that gets the complaints since this really falls on the management company/owners. Shame on them for not updating this place. I bet the Super 8 is nicer. The Comfort Suites is newly remodeled. I suggest staying there or beware.

The room had cockroaches, we never got housekeeping. We were taking out the trash ourselves. There were no pillows, nor blankets for the sofa bed. The room was hot, the a/c did not seem to be working. We were sweating on the bed. One night we were being social in the common room downstairs and the GM at that time, Mrs. Kayla Vaught, was very very rude, came screaming! at us, ordering! us to go upstairs, that we cannot be downstairs anymore. Not a way that we expected to be treated at a Marriott resort. Next time we go again to the US, we definitely will not consider Fairfield Inn at all, and for surely will think thoroughly before considering a Marriott resort.

Smelled musty

The bed was bad! Hurt my back the next morning!

We spent three nights at this Fairfield while in town for our niece's wedding. Upon arrival, I started coughing while checking in. My spouse and I noticed a fragrance from the carpet, which still smelled like mildew. We were assigned room 322. That room had a heavy mildew smell and we discovered black mold in the bathroom. This kicked off a heavy asthma attack. Melony, the front desk clerk, immediately came to the room and moved us to nearby room 312. At her request, I emailed photos of the black mold and a severely broken lamp from the room. Due to my complaint, the manager approved extra Bonvoy points for me. Room 312 was also in disrepair. Less mildewy, but the sinks were very slow to drain, the bottom dresser drawer refused to close and the toilet seat was loose. We had to request toilet paper and additional towels from the front desk (instead of housekeeping replacing them when needed). The covered drive through in front of the lobby was blocked by numerous motorcycles. This meant unloading our car in the rain. The worst was the lobby. I couldn't have breakfast with my in-laws, nor socialize in the evening, due to my allergy to the carpet smell. EVERY time I walked through there, a coughing fit would ensue after about 60 seconds there. The hotel itself is in poor shape. Melony told me they are planning a remodel soon, but it's not soon enough to warrant a return visit. Nor will the bonus reward points persuade me to return there.

The state was very good very friendly staff only complaint I would have is the toilet being so low down to the floor This need to be upgraded to something higher. I could imagine the elderly people having an issues sitting on the toilet.