Huntley Lodge at Big Sky Resort

We stayed here for a day during our Yellowstone and Grand Teton trip, and while the check-in experience with the front desk and bell boy was excellent, our overall impression was ruined at checkout. After leaving, we were hit with a surprise $4.50 charge. When I contacted customer service, a person named Jeff claimed it was for a water bottle from the room. This is absolutely false — we never used or even noticed any such bottle. We carried our own water the entire trip. His explanation that “the bottle was on the table, not in the fridge” makes no sense, and frankly comes across as an excuse to justify an unjustified charge. It’s shocking and disappointing that a place with otherwise nice staff and a serene environment would spoil a guest’s experience with such petty, dishonest practices. Pros: Nice front desk and bell boy service, calm surroundings. Cons: Very limited vegetarian food options, and worst of all — hidden charges after checkout. Lesson learned: Always take photos when you check in and out, because there are bad elements that try to take advantage. This was the worst checkout experience I’ve had in years of traveling, and I would not recommend this hotel to anyone who values honesty and transparency. BTW poor rating because of billing customer service

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The staff went out of their way to help you.

Too much construction going on.

Very nice accommodations. The breakfast buffet was amazing (standard breakfast service was fine).

Breakfast!!

Construction

This was our first time visiting Big Sky Resort. We really liked the area. Room was cleaned and breakfast delicious. We would be happy to stay longer next time. Thank you to all staff for excellent hospitality, Jadwiga & Krzysztof from Florida

Would go again. I am sure the experience changes from season to season and would enjoy it in the winter, too.