I stayed a couple of weeks in two rooms so far, 1021 and 1521, both suite rooms due to upgrade for platinum members.
Although I initially wanted to write this comment soon after the first checkin, I did not, but now it is time for it.
The rooms are not special or not outstanding or exiting in any way, just old fashion furniture, outdated but still acceptable. No highlights can be expected.
The suite rooms are two rooms, a bedroom and a living room, a smaller toilet and just a bit bigger bath room with bath tub. Not nice at all.
All in all, the room shows zero attention to details, terrible color combinations, a mix of all kinds of design of questionable taste, and as mentioned, really outdated.
The mattress was in both rooms of inferior quality, already permanently caved in and deformed and much too soft. Your quality of sleep is clearly not at the heart of anyone here.
Even worse, the hotel uses heavy chemicals to clean the linen, I have no issues with this in other hotels, but here my skin is permanently itching when in contact with, need to wear cloths at night.
The room gets cleaned every day but many of its corners have not seen cleaning since long time, especially the 1021.
I am non-smoker and have chosen a non-smoking room, but on the floor and in neighboring rooms, mainly Chinese are smoking even with front doors opened. Complaining at front desk does not change a thing.
The rooms have acceptable wifi and tv with CNN, which turns black multiple times per day because of censoring by the Chinese government.
The hotel has a nice gym and a huge swimming pool, with some strange people who are forcing you to wear a swim cap even when your hair is zero or 1 millimeter long.
There is a sauna too, unfortunately just around 60-65 degrees Celsius, which is not enough.
On the first floor is a breakfast restaurant, food with some choices, not bad but boring after a long stay, the service is ok (if you push them a little).
The hotel has a club lounge on floor 12. The size is ok, have some more public and some more private corners. The food is clearly not a highlight, it could have more
choices and better quality, here again, no attention to details.
The biggest shortcomings however is the total lack of service attitude, no any of the personnel there is actually interested in you!
It goes like this: you visit the lounge for the first time, you walk in, nobody of them gives you even a "hello sir", they are seeing you but not coming to offer you a table,
you are somehow less interesting then their game on their iPhone.
After you found a (hopefully) free table, you attempt to sit down. Now a staff is approaching you, no no, not to say hello to you, not to ask what drink you would like to have, etc.
The only thing she actually says to you is: "Your room number?" She seems to believe her main job is to check your permission to be there! Nothing else.
That is low low low Chinese style in an international hotel.
I know, bad Chinese hotels have no service just unfriendly staff, but I am sorry, I do not accept this unfriendly behavior in an international hotel which is part of the Marriott chain.
Shame on you to still not have learned how to deliver attention and service for your best customers!
And this is how a good executive lounge experience starts (still in China, but in a different hotel, a Hilton or a Le Meridien or Westin): The entrance is manned with a friendly
person, she asks your room number and learns your name, from now on she calls you by your name and she will recognize you every time you come back,
will smile and say good evening mister x, nice to see you again.
She takes you inside and leads you to a free table, you don`t need to guess whether a table is still free or taken, she knows it.
She asks you whether you would like to have a coffee or something else, and she will make it or will order it for you. She makes sure, your table is serviced,
empty plates or glasses get immediately removed, you don`t need to remind them to come and take, etc.
But this hotel fails to have a lounge where staff is caring about details and caring about you, but in fact, they could`t care less, even after a month of stay.
And it is not their English skills, they can speak English quite well, it is their unfriendly attitude.
What this hotel needs is less foreign customers who stay there because they need to. What this hotel needs is staff with experience abroad,
at least a GSM and GM who actually understand their customers.
After all, this Renaissance hotel is substandard in service, major improvement and staff training is needed, while its facilities are not bad but not outstanding
and rooms cry out loud for modernization, where bed linen is heavily contaminated with chemicals and unhealthy.
There are alternatives too, just a minute away is a nice Sheraton.
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