Toronto Airport Marriott Hotel

I travel frequently for business and pleasure and generally stay in a Marriott property. On a recent visit to Toronto, I selected this Marriott near the airport for my colleagues and me. I had stayed here previously and it is close for a late arrival and convenient to the meetings I schedule. I would not normally think to write a review, but i was so impressed with the renovation and personal attention that I received. Just fantastic. It was a short stay, but i have to call out the front desk and, especially, the young lady who was working in the M Lounge on the morning of May 14. These people rock! We were four traveling together and we needed to take a video call. This young lady (I wish I had her name) first moved us to a semi private space and then found a conference room to give us full privacy. Not because we asked or for a fee… just to be helpful. Super nice and super impressive. Thank you Marriott. You will see us again soon.

For the price the view was of a roof with vents, beautiful.

Dining area was very very loud with many teenagers and was quite cold under vents.

The Marriott Toronto Airport Hotel is 0 out of 10!!! In April 2026, this hotel is jack hammering the 4th and 5th floors and they are still selling rooms on the 2nd and 3rd floors. From 8am until 7pm, the noise of constant, all day jack hammering on the ceiling is overwhelming and surpasses noise tolerance. The 3rd floor room smelled like you were walking back into the 1970’s. The room smelled smokey and musty. The air conditioning did NOT work and the room a/c was set at 16°C but I was sweating. Upon complaining to the front desk staff, the was offered a can of Febreeze to use during my stay and a desk top fan. The front desk staff refused to move us to a different room, which me without the noise of constant Jack hammers!! The Marriott headquarters customer service refused to assist as well. The rep offered to charge our credit card for the one night and offered quotes from other hotels we could book in the area…as last minute bookings $$$$. They also refused to change our hotel room. I have never had such BAD and disrespectful customer service or front desk staff. Marriott is no longer with n my list of viable hotels to spend my money on. They do not respect or value my BonVoy membership, loyalty or my hard earned money. … !!!!!!! DO NOT STAY HERE !!!!! WARNING!!!!!! Save your money and stay at a motel!!!

The rooms are refreshed but the door arrangement for the bathroom is terrible. It swings towards the vanity and there is no room to get to it unless you stand beside the toilet and then close the door first. But I want to give this property a 4 star because Sylvie in the lounge made my day. She's friendly, attentive, and just made my breakfast very enjoyable, perfect to start the day. Also the 2 staff in the lounge fixed me some small appies when I checked in right around when happy hour was over. This hotel has great staff. Thank you.

Lounge ladies during cocktail snacks was less social. Putting a welcoming smile works and brightens the day. Continental breakfast in the restaurant was awesome with welcoming crew.they take care of us! Cleaning crew done and excellent job! Will come back again !

The noise construction in our last day!

Friendly and courteous staff

Came for a surgery and had an amazing stay. We stayed in a brand new renovated suite and had M club floor. The hotel staff saw I was quite immobile after my surgery and provided me with a wheel chair to get around the hotel a lot easier! The staff went above and beyond from the ladies at the bar and restaurant to the M club staff- just exceptional hospitality. I will definitely be back.