Toronto Airport Marriott Hotel

Easy to get around staff were polite and welcoming

The room was all new, fully renovated, and modern. Well thought out design and details The bed was very comfortable Breakfast was provided as an M- Club upgrade for us…food was very good

Staff and bedding

Hello Ann I have stayed at your iconic Marriott hotel quite a few times and I’d suggest you do more than some lip service to your 1 star reviews and your 3.8 rating! I’m a Titanium member and tend to agree with some of the poor ratings regarding your hotel! I’ve stayed 3 times over the past 2 months with issues each time. Your customers are trying to tell you something and you’re not listening!! This past week while checking in, I parked the car on level 3 for the stay and when I came back up to the lobby to check in a Buffalo Hockey Team was checking in, when I went to the far MEMBERS ELITE COUNTER one of the hockey moms accused me of skipping the line, so I returned to the end 8 couples back, the front door man or bell man was standing there, I quietly asked him about the check in process and “your sign on the wall” and he responded that; YES IT SAYS ELITE MEMBER BUT WE DONT USE THAT HERE; customers just take there turn in line? So I waited the full 50 minutes while the Team checked in. I also had a room booked 6 weeks in advance, that I had received a suite upgrade along with the room number, but was told that suite was no longer available ( 8:00 pm) was when we arrived due to a late flight. Your also classifing the “new renovated rooms as UP GRADES”? Really…… your spending funds to bring the rooms up to standards and your calling this a ROOM UPGRADE??? I’d suggest Ann you consider taking an updated course in Hotel Management and Customer Relations. Sincerely Marriott titanium and IHG Diamond member7

If you’re considering staying here, do yourself a favor and don’t. I’m honestly impressed at how many things one hotel can get wrong at the same time. The room felt like it hadn’t been updated since dial‑up internet was a thing, the “cleaning” looked more like someone waved a feather duster in the general direction of the furniture, smelt like a dead body was in the room, dust on walls, furniture scuffed-up, bed skirt ripped and torn [see pics] .Coffee place employees was 'MIA" at 6:20 in the morning, and returned with her purse and needed to fill machine with milk before acknowledging paying customer, $29 to park in an empty parking lot, all this for a "Gold Elite". received inept form letter from ANN BALRAJ,Guest Experience Coordinator, Toronto Airport Marriott Hotel, ann.balraj@marriott.com, 4166797698 that was full odf marketing-speak and nothingg worthwhile. I slept like crap before a Business Mtg, not her. Asked her to pass along to Hotel GM and crickets. Marriott you have a problem-child on your hands! Complete garbage!

Beds and pillows have to be the most uncomfortable things possible

Staff intraction.

The parking was paid. This is so annoying. It feels like taking advantage of the guests. In canada only i have seen these kind of things which isnt great to be honest.

We have stayed at this property several times with the parking package. It is one of the more affordable hotels in the airport area with underground parking and a free shuttle. Currently there are renovations taking place. It did not bother us. Previously when we stayed over a weekend a sports team was very noisy and annoying. Late check out until 2 pm was appreciated. Certainly hope renovations will include higher toilets in the bathrooms. Good value for 1 night with 2 weeks indoor parking.