Blackcomb Lodge

Location was great, room was large

Parking being open to angone to walk in

Did not like anything about the room or the attitude of the staff.

The cleanliness of the room was disappointing, from the smell of the room to the nail clippings in the room. Staff did not care and did not do anything but charge me for the room.

Location was very good. Room was reasonably comfortable.

-Cannot enter property without room key. Someone has to let you in on arrival. -Would not let us check in 30 minutes early. Made us wait until 4pm even though it was obvious the room was available. -Hot water did not work on arrival. Ran the water for 40 minutes and then called front desk. They Eventually responded to get the hot water working. -Being jet lagged we woke up around 4am and attempted to run a bath, again no hot water. No response from front desk and walked down to find no one there. Called again and left a message that there was no hot water. Upon returning to the Hotel, by herself , my Wife was accosted by the manager. He was upset with us that we called at 430am to complain about no hot water. My Wife stood up for herself and said that we were the paying customer and this was a bare minimum requirement. He threatened to put us in a smaller room and then mocked her that they would not clean the room. The contempt shown by this person towards his customers begs belief. Staying in a Hotel with someone who displayed this behaviour towards us made us feel very uncomfortable, bordering on unsafe. We promptly checked out.

Getting the room we booked

Being told the room we booked was actually an upgrade.

good location 5-4 min from gandola in the center of the village next to the bus stop from Vancouver shuttle big rooms sauna pool next to supermarket secure location friendly staff

restaurant not part of the hotel and you need to dress for breakfast and it al la card so you vesting time pool area run down no bar or sitting area

Location was convenient for skiers, the beds were comfy being able to fit 6 people. It was clean and comfortable. Friendly female staff upon checking in.

- Would appreciate 11am checkout time rather than 10am to match expectations of hotel offerings. Our stay at Crystal Lodge and Pangea was flexible for 11am this season and last. - Morning gentleman front desk staff was unfriendly. Not the greatest thing to experience checking out in the morning.