Marriott's Aruba Surf Club

Interested to know if and where construction is taking place at the resort. We will be there the first part of May 2026.

Excellent time at the Surf Club! Had an amazing room in the Lighthouse tower looking out at the Ocean. From the time we arrived to the time we left, the staff throughout the entire place was great! Great location and close to many awesome places. Everything from ATV’s to Snorkeling was fantastic. Can’t wait to come back!

As far as the service it is top-of-the-line. I will specifically mention. Liza B an employee at the Marriott was very helpful in booking my Hut . She walked me through the process and did a follow up with me and my family. She made sure that we were able to obtain our room in a timely manner and that our request were fulfilled. I would consider her to be a star employee. Most of the other staff was beyond excellent. The only issue with the resort is it is congested on the beach.

I am a Marriott Gold member and would NEVER return to this property. Don’t try to get pool chairs unless you get up at 5am to stalk them like psychos to put your “chair tags” on them. No restaurants or bars to relax in - crazy time share people. The front desk managers DO NoT care about you especially “BORIS” who talks down to you like you are ignorant idiot. Skip this property- thank me later.

Terrible Experience – Extremely Disappointing Stay From the moment we checked in to the day we checked out, our experience at the Marriott Aruba was unacceptable. Customer service was consistently poor. Staff were unhelpful, dismissive, and showed little concern for guests. In the middle of our vacation, we were forced to move rooms, which caused unnecessary stress and disruption to what was supposed to be a relaxing trip. The situation became even worse after we checked out. We accidentally left behind our AirPods when we moved rooms. Using the tracking feature, we could clearly see that they remained at the hotel initially. However, shortly after we returned to the United States, the AirPods location changed to a residential area in Oranjestad—far from the resort. This strongly suggests that someone took them, yet the hotel showed no urgency or willingness to investigate or assist us. The lack of accountability and honesty is extremely concerning. Overall, the staff was inconsiderate, unprofessional, and unwilling to help resolve serious issues. This was one of the worst hotel experiences we’ve ever had. We will never return to this property and would not recommend it to anyone.

The hotel is in a good location- we had great weather - but the overwhelming issue is that they have too many guests and they cannot support the overwhelming numbers especially in a dated facility . For Example: 1) Check in- Nobody gets their room when they arrive, most people haave to wait - a substantial time period - very annoying with young families having to struggle etc. They actually have an area in the lobby to come back to once your are notified your room is ready - because this clearly happens every day 2) Lounge chairs : there is a whole system with chair tags, and people having to get up at 6am and stay by their reserved chair till 7 and then be back at 9 -- ?? tooo much- jsut for a poolside chair !! and a beachside palapa - costs extra- lots extra! 3) HOusekeeping happens once every 4 days - and they dont change the sheets! 4) you have to wear a wristband because you cannot use the facilities of the adjacent Marriot properties- as there is jsut an overwhelming overcrowding 5) the room walls are pretty thin- and there are lots of kids in adjacent rooms 6) the staff try - hard, but they are handicpped by the facilites aand the overcrowding

The location is good. On Palm beach. The largest hotel on the island with close to 900 rooms. Very busy and loud with families. Hard to get a spot on the beach so swimming in the pool was the only option. There is a lazy river that is always busy. Swim tubes always bumping into each other. Not relaxing.

We have been deed owners at the Marriott Surf Club for 18 years. WE own Surf and Ocean club units. We are Presidential and Titanium level members through out Marriott, The new Palapa system is a disaster as you can't get a Palapa at 530 PMand waste half a day waiting to get into the system. and 700 AM has not been that great either. The visuals for the palapa numbers can't be seen and to request one you need to be on super speed or they are gone. So far this has decreased my love for Marriott and the new system. When I approached the front desk they gave me the politically correct answer but was of no help. Management. please listen to your loyal and long term guests, that this system is a failure and correct it. Technology is not always the best answer, waiting on the lines in the mornings were great social events and friendship makers. HELP

The customer service experience at this property was outstanding. I’d like to give a shout out to Dean, who professionally and efficiently got us checked in and into our room in no time.

As I sit here in Aruba on day four, Jan 2026 I decided to check the reviews again hoping to find the truth. Maybe I just missed it before I booked. Everything I've see and have ever heard are great things about Aruba. This is my truth and my experience in my Aruba vacation. I'm so sadly disappointed!! I'm staying at the Surf club and booked an ocean front room with a view of beach. Room is great. View is not what I expected since there's a boat dock and boats everywhere and no ocean waves, but the room does have a few of the ocean so it is what they said it would be If your expectation like mine is to sit on the beach and listen to the sound of the ocean, then U2 will be sadly disappointed. The beach is jampacked with fixed location umbrellas, and Palapas . It's nearly impossible to get a spot where you can see water even the second row of the beach is obstructed by so many chairs all booked and reserved for days and weeks, even a year in advance. If you're lucky enough to schedule do expect to pay for it at a minimum 60 bucks a day plus tips. you'll have no Ocean Sounds as there are no waves. But OMG are there boats, lots and lots of boats. There's a dock we're boats come in and out of right next to the swimming area. this is also where the wave riders and all kinds of water sports load passengers in and out. The smell of gas is the only ocean smell you're going to get. The other thing I wasn't prepared for the smell of cigars everywhere when you're eating when you're trying to rest, they sell cigars everywhere and people are smoking them. The Staff here have been pleasant for most part. But they are super strict about towels. The towels have trackers on them and you're limited in both bath and beach towels, this is frustrating for someone who likes a fresh towel with each shower. One of the other reasons I booked here was because they have a lazy river. Well, you have to bring your own floats and the river as they call it is one circle that takes less than two minutes to complete not impressive at all. They're simply have over sold this resort, there's not enough beach there's not enough pool chairs and there's not enough elevator space. I heard one vacation or say this morning he had to wait through eight elevators coming and going until he could fit in one to get out to the lobby. I'll be much more careful next time I book a beach vacation.