Renaissance Tuscany Il Ciocco Resort & Spa

Posizione

Lovely property and very well-maintained with attentive staff offering above and beyond help and advice. Priscilla was especially helpful with recommendations about the town and amenities.

I’d like to start by saying the staff are lovely, so friendly and helpful. However, although the rooms have been partially updated, the hotel decor is still in the 1980’s. It isn’t worth $300 a night for certain. We are visiting in October which is out of season, the hotel is empty and I would certainly not come back ever, not up to Marriott standards. We were driving through town for one night and it was fine for that. The parking is a bit of an issue, you have park from from the reception and walk. The front desk staff will bring your bags up but then you have to park far away and walk back. If it’s raining up here in the mountains it’s just a nightmare.

First the positives: without exception the staff went over and above to look after us. Special mentions to Manuel, Maria, Dennis but everyone was lovely. We enjoyed the breakfast buffet and of course the views from the terrace and pool are just fantastic The niggles for us were that the bar and restaurant menu was very poor for vegetarians. Apparently if we'd asked them the chef could have cooked up more options. But for the first five nights we stayed we didn't know this. The other downer for us was something others have mentioned - 15 euros per person per night 'resort tax'. I think that's far too steep for use of a car park and swimming pool ( there's also a much smaller tourist tax) - for us a additional 210 euros for a week's stay. Why not put the tax into the room rate to avoid this unwelcome bill at the end?

Huge hotel complex in a side valley north-east of Lucca. The hotel sits like an eagle's nest high up on the mountain and overlooks the entire valley. The hotel is very winding and in many places you can see that the hotel has had its best years or that there is a certain renovation backlog. Some areas are not accessible and the corridors between the buildings lack atmosphere. The spa area is small and not very appealing, but the outdoor pool has a fantastic view over the plain. The rooms are spacious and clean. The restaurant is good, the food very tasty. The staff is very attentive to the guests, friendly and courteous and make the stay pleasant. Despite the renovation backlog, the hotel is recommended for a shorter stay to get to know the region. However, due to the remote location, a car is essential.

Ottima struttura posizionata su una collina Toscana, che affaccia sulla valle del Serchio. Buona l'accoglienza, la colazione, e ottima anche la cena. Vista dalla camera impressionante. Ottimo Week-end di relax in natura

Gli schiamazzi e la musica molto forti nelle ore notturne, dovuti ad un festeggiamento per matrimonio

A nice hotel with good facilities. The massage I had was excellent. The food was great and the service was good too. The pool and it’s setting was one of the loveliest pools we have been in. The Tuscan view was outstanding. The reception staff were fantastic and couldn’t have helped us anymore. The reason for 3/5 is due to the conferences. The groups took over the hotel. For us this stay was part of our holiday. When the conference groups arrived for dinner suddenly the waiters were not as attentive. The groups took over the dinning area and the noise spoilt one of our evening meals. When we used the stairs to the bedroom one of the conferences spilt over into one of the corridors which actually prevented us moving through the hotel. Without the conferences this would be so much better for those on their holidays.

Extremely well fitted out. Spa and swimming pool excellent