Barceló Maya Colonial - All Inclusive

Rooms are outdated a lo. Strong smell of chemicals initially. Other room kept losimg power, had to call in maintenance. Due to left chemicals (bleach) on the bathroom counter couple clothe got damaged.

Went to a wedding and from the start, they are racist, the air conditioning didn't work, neither the hair dryer, they never pick up the phone, nightmare to make dinner reservations, the beach has so many rocks, it is dangerous.

Where should I begin? First, I would advise readers not to rely on bot reviews or reviews from first-time travelers for whom hearing a language other than English is the highlight of the trip. We have traveled extensively throughout the Riviera Maya, including a prior stay at this hotel. Unfortunately, things have changed—and not for the better. The grounds and beach are visually appealing. However, swimming requires caution due to underwater boulders, with only a few cleared areas offering safer access. Our room was filthy, featuring a rusted bathtub and a shower clogged by hard-water buildup. The room where our daughter stayed was not much better, with an electrical outlet ripped out of the wall. When we reported these issues to the front desk, no meaningful resolution was offered. We were shown another room that was in equally poor condition. Dining presented additional problems. For reasons that were never explained, the staff initially refused to seat a party of five at a single table. This issue was only resolved after we stated that there were six of us. The food was mediocre at best, with little variety and poor quality—“some of yellow, some of green” (Vegas Vacation). This is what one would expect from a 2.5–3-star property. I have no issue with 3-star hotels when they are accurately represented. The problem here is the misleading promotion of this resort as a 5-star property when it clearly does not meet that standard. As for the specialty restaurants, they do exist; however, we attempted to make reservations immediately upon arrival and were told that the only available times were at 9:30 p.m. for the whole week of our stay. This may be acceptable to some guests, but it is disappointing when one has paid for a so-called 5-star experience and received something closer to a Motel 6. If you have already booked this hotel and still have an opportunity to change your reservation, do so without a second thought.

We went with a group on 10. The service was wonderful. Property gorgeous. Great location and experience.

Absolutely Beautiful resort, snorkeling out front of the resort is great, food was fantastic.. the steak house has top of the line steaks!

The hotel personnel were all outstanding. Grounds at the location were very beautiful and well kept. Only drawback was sleep quality. What will impact us ever returning to this hotel is the size of ther beds. If there were larger beds to more comfortably fit normal sized adults or two teenagers in one bed that would be great. Having to obtain a different or special room accommodations such as a "Family Room or a Suite" just to have a queen sized/ bigger bed for adults and options for teenagers to sleep alone in single bed unfortunately makes this hotel less competitive. Too bad, its such a great place.

Amazing stay, lovely hotel with tons of family activities, clean and spacious rooms. The beach is very well kept with lots of seating available at the pool and the beach. The gym is amazing, large, and with good quality machines.

I just love the whole grounds. It was beautiful Day and Night. The trees the flowers. A few monkeys in the tree and iguanas. The snorkeling was good too. The beach has white sand beach and plenty of room for all. Makes for a nice place to walk along the beach. The doc that was there had lots of fish you could just look into the water to see. Very nice place. Mall, bowling and go cart too. lovely

Went after Christmas to after New Years. Hard to get a dinner reservation at the restaurants. If you like a buffet- you are in luck. Had to get a chair on the beach- if you like laying in the sand on the beach with bugs you are in luck!

We once again had a wonderful stay at the Colonial. The hotel and the rooms are clean and comfortable, and the buffets are varied and very good. This year, our daughter discovered the Barcy Club, which she absolutely loved and is already looking forward to coming back! We had a small issue with our room upon arrival, which can happen when the hotel is fully booked, but the management immediately found a solution for us. We would especially like to thank Mr. Manuel Santamaria and Mr. Raymond Enriquez for their kindness and helpfulness.