Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

I liked that this property was easy access to the interstate and that it had several restaurant options within walking distance. I didn't like the lack of housekeeping or the fruit flies all around the breakfast bar.

Very convenient for an overnight stop on a family road-trip

Staff was great!!

The property was very nice. The suite room was spacious enough for us as a family of 6, it worked perfectly. The bathroom could use a little updating (mainly the shower) but everything was clean and nice otherwise.

Don’t waste your money

The property is great!! Very clean and easy to access from the I-95. Staff can be nicer though….

Bed was very hard. Wasn't comfortable. Breakfast Wasn't good and not much to choose from

Coffee options were good with Keurig in room and the breakfast was ok. Cinnamon rolls were not soft. We had 3 cockroaches in the room. Under the couch was wrappers, food, and a sock. The toilet flusher broke but was able to be reconnected. No shampoo in the shower, only body wash, conditioner, and lotion. Furniture was worn and cracked; carpet was coming up. Location was close to the interstate. Front desk staff were a mix of nice and couldn’t be bothered.

The hot tub was broken during my two day stay, and we didn’t have power for more than 10 hours. It was a serious situation in which traveling in the hotel with children was a high risk.

My girlfriend and I recently stayed at this hotel and it was atrocious. If we wanted to stay in a seedy hotel we could have paid a lot less somewhere else. The elevator feels like a death trap, and the hot tub looks like it’s growing algae. The curtains in the room were ripped and covered with a mysterious brown substance (hopefully not feces but unclear what it was). And the whole sill was cracked badly. The hand soap was there but hidden in the shower where conditioner should have been. The hand soap dispenser over the sink was instead replaced with body wash. This hand soap dispenser was locked up and was this bulky metal thing seemed to be hot glued to the wall. We never touched it since the hand soap was in the shower but still it came crashing down into the sink at 3AM revealing all the glue and waking us both up so we couldn’t sleep again before the wedding we were attending that next day. The continental breakfast appeared to be food and I have no complaints there. But after my girlfriend went to get makeup done with the bride I informed the front desk that their piece of garbage came unglued from the wall and she elected to have maintenance come glue this piece of garbage back on the wall for us (which neither of us cared about) the maintenance guy was great though he actually fixed it so there was hand soap where hand soap belongs and even got us conditioner! Then the front desk lady informed me that they fixed the thing I watched him fix and never asked her to fix and I was pleasant to her and didn’t complain more which apparently she took as license to be rude to my girlfriend (who was the one paying through the nose for our stay in this garbage pale) when she called later to complain independently. First she hung up on her and then when we called back and pretended she hadn’t she just kept repeating that she “fixed” the problem (which she hadn’t) and that I was “perfectly happy” which was never the case. Then when she tried calling customer service they pretended to transfer her and hung up and then when we called back again they pretended to have bad reception and take her number to call us back. Still waiting for that call back hours later… never mind that the power went out on night two and we had to evacuate in the dark without any communication from the front desk and there was no breakfast offered as we expected. Worst hotel stay of my life. Even worse customer service. My girlfriend tried to call IHG about the terrible experience again just now to give them a second chance and they reliably just hang up, pretty to be disconnected or pretend to transfer you to someone else… seems like thats the M.O. over there.