Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

There was a huge mold above the toilet in the bathroom and there was gross stuff on the walls bed's didn't feel clean and ac wasnt working would not stay here again even common areas was dirty

Great place to stay. Quiet and comfortable

I love this place!!!

The front desk worker were very helpful

Everything was fine except the wifi was very slow at times. No other complaints. Ashley at the front desk was helpful. I have not yet received my email receipt or my dollar deposit credit.

Clean but could use some basic maintenance

Beds were very comfortable. Was just disappointed breakfast didn’t have the bacon in the morning as the pictures showed. Good location

This Holiday Inn seemed like a good choice as a quick stay. It is part of the IHG family - which we have been considering becoming “owners” in their timeshare. I can tell you after my experience at this location it will be a very hard sale. Here is my experience - late arrival - was convenient and easy - The room was nice and the beds were comfortable. The sofa bed was adequate. - The parts of the hotel we saw at larrival seemed nice. - I can not comment on any of the additional hotel amenities due to the rest of the negative experience Negatives They experienced a power outage during the night and it was still not on when we left mid morning. I understand is out of their control - however many of the things were - our room had missing curtains - specifically the light filtering ones (very difficult getting the 6 of us ready to leave when you are in a dark room with only your phone light and kids). Opening the blinds were not an option as people were constantly outside) - there were no working emergency lights or working back up generator. (We were on the 2nd floor - the hallways were dark - of course no elevator - the stairs had no natural light/no emergency light/ they did however place multiple glow sticks in the middle of the stairs (where u need to step) for some light. Rather difficult dragging your luggage down stairs with kids. - no breakfast of any kind. The list could go on but I’m limited on space no compensation of any kind - disappointed

Absolutely run from this hotel. There are way better options in the area for a similar price. Upon arriving, I was greeted by my roommate, the cockroach on the wall (see photo). Literally a roach hotel. The cleaning staff intruded into my hotel despite having the do not disturb sign up; although, management was properly apologetic and comp’ed that night’s stay. Several times during the stay my key stopped working. So after returning to the third floor at the end of a long day and climbing the stairs because the elevator was inoperable, I would have to go back to the front desk and get my key recharged. The lady at reception was super nice about it, but clearly the hotel is lacking in the basics. The halls seemed to be be vacuumed once a month, and the stairwells were just plain gross. There were multiple “stains” on the walls of my room. The breakfast was meager and always the same each day. I will say the staff was awesome. Very nice people. Just the hotel condition was atrocious.

Super clean, excellent staff!