Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

Saw cockroaches in the room, pool area, lobby. Dated appliances in the room.

It was a small hotel room. No couch, no desk, no chairs. Grandkids were disappointed the pancake machine was not on. Heard someone talking they had no mix. Really!!! Also the second morning no yogurt, no single serve milk ( gallon jug in frig), no chocolate milk. The cinnamon rolls were excellent!

Cleanliness

I liked how close it was to other businesses.

Best was great! I had like 4 cinnamon rolls 😎

Staff were wonderful, room was really spacious and lovely. Had trouble with room key not working. But breakfast was pretty awful. I’ve stayed at many Holiday Inn Express hotels but breakfast here was not up to par and wasn’t even lukewarm.

Breakfast was not even worth trying. Limited and unappealing. At first, you notice ridiculous wear and tear and age, but fine for what we need and only there a few hours. Rooms nearby were smoking and it permeated the room in the middle of the night and prevented sleep. Hallway smelled terrible of smoke by morning. Shower curtain had no appropriate liner so water went everywhere. Staff charged card when we checked in. When questioned about pre paid, she stated we reserved with card only but didn't bother to check. Had to prove we paid and she apologized for mistake but amazingly saw it once I proved it instantly. When checking out, staff didn't ask anything about stay. You get what you pay for.

There was not enough parking. We were told to park in a lot of a different lot where it said no overnight parking with the possibility of being towed.

The bed was good and the breakfast was nice

Over night Monday stay. The price was right. Bed was very comfortable. I feel like they are in the process of updating, new carpets were obvious. Room needed some plumbing updates. With that said the water pressure was awesome! Staff was friendly.