Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

Clean and good breakfast. Each room had 3 towels. Needed 4. When asked the front desk they only had pool towels. Also pull out bed had no bedding in room. Had to ask the front desk. There were no pillows for the pull out bed.

Maintenance is not a top priority for this hotel. We had used this hotel a year ago and no issues with the hotel overall, this visit a year later was a completely different experience. Elevator issues - Only 1 elevator was functional of the 2 on property. The inside the functional elevator control panel is very loose. Room issues – Microwave missing knobs Center room light fixture made buzzing sound and did not light. Bathroom towel holder was falling off the wall Bathroom door handle was broken, but the door was crooked enough to stay closed when pulled closed. Breakfast – Was ok but the morning I did eat the food was not great it was cold and not prepared well. Cleanliness- Room was clean, bedding and all overall surfaces were all good. On two separate days 2 large cockroaches were seen on the ground floor in the hallway in the vicinity of the kitchen. Staff- The night front desk agent seemed to be more interested in a person in the parking lot than the actual hotel customers. They were very friendly and helpful, but only when you caught the person at the front desk.

Clean hotel and friendly employees. Booked a room for 4 people. We had a room with a king and a pull out couch. There was no bedding in the room for the sleeper couch. I had to ask the front desk for bedding. They gave it to me, but there were no pillows for it. Then our room had 3 towels for 4 people. Again asked the front desk for towels. They didn’t have any. Only little pool towels.

I booked a room for 4 people however the pull out did not have linens or pilllows. When I called the front desk they said I had to come there to retrieve them which is fine. However, it was one blanket and one fitted sheet. No top sheet and more importantly no pillows. When I asked the woman at the desk just said “sorry we don’t have any”. When I asked what my children are supposed to use to sleep on I received a “I’m sorry” without a solution. I asked for a blanket or something to put in a pillow case. She came out with two small towels in a pillow case. Completely unacceptable! How can there not be enough pillows for a room. I could see if I was asking for more.

Hotel lobby was clean and smelt wonderful. Room was clean but old and dated. Parts of carpet ripped up in room, smelt “old”, rust in bathroom etc. Pool area had a horrible odor. Breakfast was ok. Overall ok place to stay but way overpriced.

Nice place to stay. Clean, good service. Will stay here again.

Considering the price point, this is a great place to stay a night or 2 for a theme park visit. Friendly staff and clean. Plenty of shopping and dinning close by.

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We ended up needing only one night instead of two. We messaged the hotel to let them know we wouldn’t be there until Saturday. They gave away our room. I paid for the full night and didn’t even get past the lobby. The front desk was not very helpful and seemed annoyed at us. We ended up staying at another hotel that was way nicer and closer to our event. Supposedly, they were sold out of rooms and didn’t even make recommendations or offer any kind of support.

I didn't like roach in the room and the crack bed. The carpetbis worn and old. The towels were unavailable when requested. The front desk was unfriendly. I will not stay at this location again!