Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

The only reaso why the service got four stars versus three stars it's because when I mention the problems, they gave me a discount on the room.But receptacles in the room in the bathroom didn't work.The room smelled musty.The whirlpool was cold.The pancake machine wasn't working

Took 30 minutes to get room for us first one someone was there very strange

Great but needs an EV charger

Clean room. Convenient parking.

Convenient

It was clean but the bathroom was not great. The faucet stuck away from the wall and the could not use tub. It would not turn off from shower.

The room had dirty walls the people across from our room were smoking so our room stunk like cigarettes and I want to say maybe a hint of ammonia. The air conditioning was so loud we slept with the tv on to drowned out the sound of it. On the wall next to the bathroom mirror was what looked like blood stains. We were exhausted from a very long drive it was very late at night and only needed a few hours of sleep so we stuck it out. Went down for breakfast and the floor in the breakfast area had food spilled on the floor that I had seen the night before and it was still there in the am. I don’t recommend this hotel which is crazy because I have always stayed at Holiday Inn because they were always so well kept but not this one.

The staff was very nice and helpful But the rooms wasn’t clean especially around the mini fridge and bathroom toilet paper holder was loose

Great service, room was spacious and clean.

I honestly do not understand the 4 stars average here. This hotel was smelly in the hallways, old and dirty rooms, even the lamps in the room were rusty! The girl behind the counter could not explain to me why I was charged $29 although I booked with points. Something with tax probably she said. So I asked her to print off an invoice so we could see what the system was doing, but she couldn't or din't know how to. She told me should go to my account and check myself. This is not professional at all. She also worked there when we checked in around 10pm and was still there when we left at 10am. So I am wondering about their HR policies and compliance.