Crowne Plaza London - Gatwick Airport by IHG

Arrived to a really modern, open plan reception which immediately felt warm and welcoming. Genuinely lovely reception team, who quickly got me checked in and couldn’t have been more helpful. Got upgraded to one of their newly refurbished suites which was a very nice surprise! The room itself was spot on, really spacious, super clean, and properly well thought out. You’ve got a separate lounge area, a comfy sofa, workspace, tea/coffee setup, and then a separate sleeping area with a really comfy queen bed. Bathroom was laid out great, modern, clean, and a massive walk in shower which is exactly what you want after a long day. Nice little touch with a fruit platter in the room as well! Had food in the restaurant and honestly couldn’t fault it. Good quality and the staff were brilliant, really attentive without being over the top. Overall, really solid stay. Would 100% recommend and would definitely stay again.

As crewmember you feel welcome and cared. Rooms are clean, all services available and fast, bus to and for Airport at the door. Front desk available and prompt, always supportive. Special mention to Restaurant’s staff that make you feel home with a smile, thanks Manjula and to all your colleagues.

I had a wonderful stay at this hotel and would highly recommend it. A special thanks to Himani, whose beautiful smile and warm attitude truly made my experience memorable. She was incredibly helpful, always professional, and had a way of making guests feel comfortable and happy. The restaurant was also a highlight the food was absolutely delicious and completely changed my expectations of British cuisine in the best way :)

Great experience staying here.. my flight arrived late.. I called reception and the kind lady which is Aditya who manged to immediately arranged a taxi (half the price of Uber!) t take us to the South Terminal entrance from the hotel ..it arrived in minutes and I was checked in 15 minutes later. We went to this hotel just for overnight just before we catch our flight to Miami in Florida on the next day on the next day. the room is so nice and clean. we stayed at 217 which is a family room. The breakfast spread was one of the best I've ever seen so felt I had to compliment the Chef Paul who was clearly doing a great job. I really appreciated the overall quality of staying here.

Close to where I needed to be, amazing breakfast

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De kamer - fijne upgrade

Tried to call a guest at the Crowne Plaza Gatwick Airport. The operator stated the name of the hotel but did not give her name. She did not try to find the guest, just told me I had the wrong number and hang up on me. I called again. The phone was picked up, nothing was said and the person just hang up the phone on me again. If it's the level of care they have for their guests, I wonder what is the state of their rooms! Never set a foot there!

Staff at reception and restaurant Cube are excellent. Special mention of Ms Puvana at the Cube. Polite and efficient, always willing to help out with a smile. Keep it up and Thank you