Hotel Minerva

Hotel Minerva charges 4-star prices but, in our experience, delivered a stay that was far below 4-star standards. I have traveled all around Europe and lived in Italy for years, yet never have had such a poor experience. The views are absolutely stunning, the pool area is beautiful, and several staff members were kind and helpful. Unfortunately, these positives were overshadowed by numerous issues during our stay. The biggest problem was the air conditioning. Despite setting the room to the lowest temperature, the room remained extremely hot for the first several nights. We repeatedly woke up drenched in sweat and slept very poorly. We requested a fan multiple times and were ignored until our third request at approximately 11 PM, after we had already spent several nights uncomfortably hot. We were eventually provided a second room key so the air conditioning could continue running while we were out, only to have it taken away again a few days later. The room was also located near the elevator, and the constant noise from the elevator moving up and down could be heard from inside the room. Housekeeping was another major disappointment. Staff entered and cleaned the room despite the Do Not Disturb sign being displayed. On one occasion, we returned to find our room door left wide open with nobody present, which raised serious concerns about security and privacy. Clothes were inexplicably placed in the bidet during cleaning, and basic amenities such as shower soap were not consistently refilled. The bathroom ventilation fan did not work, which meant every shower turned the bathroom into a steam room. The only way to clear the steam was to open the bathroom door and make the already warm room even hotter. Finally, while the views are spectacular, prospective guests should know that the hotel is located quite far from the center of Sorrento and requires a significant uphill walk back to the property, which can be particularly difficult during the summer heat. Overall, while the scenery is exceptional, the repeated issues with air conditioning, housekeeping, room comfort, and service prevented this from being an enjoyable stay. Given the price point, we expected significantly better.

The views are absolutely stunning and the pool area is beautiful. Several staff members were also kind and helpful throughout our stay.

The air conditioning was the biggest issue. Despite being set to the lowest temperature, our room remained extremely hot and we repeatedly woke up drenched in sweat. We had to ask three times before finally receiving a fan at 11 PM, and a second room key provided to keep the A/C running was later taken away. Housekeeping also entered our room despite the Do Not Disturb sign being displayed. On one occasion we returned to find our room door left completely open with nobody present, which raised serious concerns about security and privacy. Clothes were placed in the bidet during cleaning, and basic amenities such as shower soap were not consistently refilled. The room was near the elevator and the noise could be heard throughout the day and night. The bathroom ventilation fan also did not work, causing the room to become hot and humid after every shower. Finally, while the views are beautiful, the hotel is quite far from the center of Sorrento and the uphill walk back can be difficult, especially in the summer heat.

We had an amazing stay at Hotel Minerva! We received a warm greeting, were shown to a beautiful room and enjoyed enjoyed every moment at the hotel! The breakfast was lovely. Appertivo on the terrace was delightful. Easy walk from the hotel to Piazza Tasso. The rooftop pool was an extra bonus for relaxing after a day of exploring. I highly recommend Hotel Minerva for your stay in Sorrento! We will definitely stay there again!

Poziționarea incredibila, priveliștea din camera, piscina, amabilitatea personalului.

Dacă stați la etajul 1 este gălăgie foarte mare, hotelul fiind poziționat chiar la strada. Este trafic intens atât ziua cât și noaptea și nu te poți odihni. Deasemenea se aude și din camerele alăturate. Hotelul nu este deloc antifonat.

Just returned from a wonderful weekend at the Minerva. Staff were so friendly , nothing was a trouble. The hotel was spotlessly clean . We were half board, food was delicious . We had a sea view room with balcony, wow the views . Like others state the walk into town is reached via a narrow path on a busy road, but didn’t cause us any problems

Wunderbares Hotel mit herrlichem Blick auf den Golf von Neapel. Sehr freundliches und hilfsbereites Personal. Fantastisches Frühstück. Zur Stadt nur 10-15 Minuten zu laufen.

The outdoor spaces, pool and views are 10/10. Nice choice for breakfast. We had sea view room 503. Wonderful view. Nice amount of space. Limited place to hang towel. Shower sprayed everywhere. Limited counter space. I realize it’s and older building but the other places we stayed on this trip had modernized with simple additions (towel bars, small shelf) We did not feel the daily cleaning was great. I think they basically make your bed and get you fresh towels. Staff not as friendly as we had experienced at other stays on this trip, although the breakfast servers were nice.

Stunning boutique hotel with breathtaking views of sorrento & the sea. Also great service by the staff in general. We had an attic room no. 703 and it was the best with easy access to pool via some steps. Pros: - The hotel is like a boutique premium hotel. Colorful with blue and red decor. - Service was really helpfull by the staff. I want to thank especially Francesco from front desk for the help even pre arrival. Also Rosario & the pool lady. - Impecibbly clean all through out the hotel. - Rooftop pool was perfect temperature with a pool bar and manager. Always found bed seats available and the bar is reasonably priced. - Restaurant was great with amazing views and decent prices. - Attic Rooms on 7th floor has great sea view and easy access to pool on 8th floor via some steps. - There is water kettle with some teas and instant coffee. - Hotel arranged our tours to Amalfi Coast & Capri. They were all great ones with hotel pickups. Cons: - The hotel is 10-15 minutes walk to the sorrento center. Its not hard at all to walk up or down but its something to mention if elderly or dont like to walk. - One staff member asked imbedidly for tips. We found that a bit arrogant and left a sour taste in our mouth near the end of our stay. - Bed was comfy but a bit too firm for my taste. - No slippers, robes or coffee machine in the room. - Breakfast was continental but I found it could be a bit more varied in the buffet style. We loved our stay and will come back again once in Sorrento. It was a great base for the area and the hotel added to our experience.