Holiday Inn Express & Suites Douglas by IHG

This was a very clean; nicely updated hotel. Front desk person was very helpful on the phone. There was excellent space in our room and bathroom; the bed was very comfortable. Excellent hot breakfast with good variety. Highly recommend and will definitely return if in the area again!

Very nice motel

Clean & spacious rooms

Nothing

I had to wait 10 minutes to check in and didn't get the room I paid for. The front desk person also made a big deal about using "3rd party apps" for booking which was so much harder for them. The person I spoke with two days later was incredibly helpful, though. I appreciated their efficiency at straightening out the room situation and getting me a refund.

Breakfast was adequate, the kitchen woman was exceptional. There were just a few pieces of bacon in the serving dish so she got more a came to our table with it.

Need more chairs at the pool and the floor is very slick. The staff had a dog behind the counter that it seemed they were held constantly and it escaped into the dining room and kitchen area.

Breakfast was adequate, the woman working the food/kitchen area was awesome! The kids liked the pool but needed more seating for parents. Location was convenient for us.

Did not like the dog. The receptionist was holding the dog and had a baby gate to keep it in until it wasn’t and escaped into the breakfast area! Need more seating in the pool area.

Breakfast was good, bed was comfortable and the ice machine was operational.

The room I booked was a double queen bed. When I arrived they put my in a single king with a fold out couch. I booked a double queen because I was traveling with my wife and 2 children and this is what I always book for everyone to sleep comfortably. The entire hotel was booked out and there were no other options for us. The phone in our room didn’t work and the bedside lamp by my bed did not work.

The staff were great and friendly, the breakfast was good, the pool area was nice. The downside was that they needed to make sure their rooms were completely cleaned. Especially the bathroom, there was a lot of hair on the floor (which the staff was super nice about cleaning it) but then there was soap smeared all over the dispenser in the shower and quite a few pieces of hair in the shower area. The rest of the room was great and seemed pretty clean.

The hot breakfast was delicious!