Holiday Inn Club Vacations Tahoe Ridge Resort by IHG

The room sounded like a freight train was running through it. My wife had been here for 5 days and on day one informed the front desk of the awful noise. I showed up on night 6… I am not one that accepts ignoring a clear simple fix so I called the front desk. Problem one, was the front desk tried to shrug it off as wind noise that cannot be managed… finally I convinced them to send engineering. 15 minutes later I got their self proclaimed “lead engineer”. In a less than stellar tone and frankly confrontational, He first told me that he could care less that this had been a problem for 5 days because there were no engineering work orders. I asked him if he was going to fix it now that he had an engineering work order… rather frustrated that he was wasting my time making excuses and not offering solutions… He then said he doesn’t do that kind of work… he went on to tell me he knows it’s a problem and he heard the same noise in half the rooms on our floor on the way to our room… He said it’s the wind… well the wind outside should not whistle in our rooms. I asked if he could seal the door to fix the problem… he then tried to school me on seals and sweeps… again I didn’t need excuses or explanations on what he could t fix. He said you cannot stop it because the door was on carpet (even though it is a rubber transition and tile interior). He continued to talk down to me and told me he didn’t need to deal with someone not treating him with respect… (typical of folks like him to project what they do on others). Bottom line , he should have walked up with 2 towels and told me to shove them under the door to temporarily solve the problem. Instead I had to take my grandsons blanket and shove it under the door to get the noise to stop… amazing that I could seal the door with a blanket and the engineer didn’t have the proper “sweep” to correct the issue. Since the “lead engineer” couldn’t solve a problem he says happens in every room, I highly recommend avoiding the entire resort unless you enjoy constant loud whistling like a train. The attitude of defend poor maintenance, defend poor communication from the front desk, try to convince me I need to just deal with it because everyone else does is not how you treat customers. He did not like that I challenged his poor demeanor, and clear lack of understanding on the simplicity of a solution. I have 3 other folks that heard the exchange and could not believe the piss poor attitude of the “engineer” Avoid this place at ALL costs… a Super8 is classier and they appreciate your patronage..

De mis 5 reservas solo 2 fueron lo que esperé , buena vista , todo lo he ví en las fotos , las otras tres me engañaron

Basura al entrar al habitación , no tenia cocina que fue lo que contaste , entraron. A 4 personas en una habitación para dos , no había espacio ni para caminar entre las camas , la pésima el estado del jacuzzi . Olores muy fétidos , sucio , el Agua sucia

We enjoyed our ski trip and stay at Tahoe Ridge Very efficient shuttle to skiing. Unit was spacious and clean, admittedly showing some wear but hard to beat the value and convenience

The hotel has about 10 different buildings, and there's just one clubhouse (reception). After check-in, you're pretty much on your own. It's more like a self-serviced apartment rental than a hotel. Rooms are cleaned only once every five days. You need to take your own trash out. The rooms feel quite old. The wall is so thin so that you hear everything from the next room. If you don't have a car, you'd feel pretty much stranded--there's only one restaurant on property that closes at 8pm. The shuttle to Stagecoach is convenient and the drivers are friendly.

Our reservation clearly stated all fees are included, even resort fee. After billing, $88 resort fee was charged. Totally illegal and corrupt. Fighting to get it back... Stay away!