Hilton Vacation Club Crescent on South Beach Miami

We had to sleep with construction noises for our building. If there is a construction going on, they should not event rent these rooms.

Great location near the beach

Excellent timeshare resort. Located on the pedestrian portion of Ocean Drive so no traffic noise. Right across from the park and ocean. Well laid out room with microwave, dishwasher, refrigerator and stove top. Comfortable room. Staff is friendly and helpful.

The room wasn't bad at all. A little dated but very comfortable and quiet. The customer service from PALOMA who checked us in was disrespectful and disgusting. I don't know why she felt the need treat us like we didn't belong or like she didn't want us here. We were waiting for the first room to be available since our flight was changed. PALOMA told us she already had our phone number and she would call us when a room was available. I then asked her to repeat the number to us and she couldn't do it so I gave her our number again. Later, we asked if she had bottled water. PALOMA told us "we don't have water for you" we then told her we were Diamond members and that is one of our benefits. She walked away while talking to us say again "we don't do that here" she never came back so we left to the next door lobby. At this point it was 2pm and I noticed other guests checking in early and getting rooms. I went back to the check hoping for another person but there she was PALOMA rolling her eyes as I walked in. Before I said a word, "No room available" very fast and stern. I replied "OK please call us". At 2:10 Pm we received a call from another staff member letting us know we have a room. PALOMA checked us in and never gave any instructions about amenities, where are room was, check out times. She only asked how many keys do we need. My wife asked her again. What do they have for Dime members checking in? PALOMA walked away from the desk again and came back with a bag with two water bottles. This upset me because we were lied to earlier. I reminded her that she told us they didn't give water bottles to Diamond members. At this point everything was in question for me I asked her what other benefits aren't we getting like room upgrades late checkouts and she said they don't do Diamond member benefits. I was very disappointed at this time we walked out of the check-in lobby, headed to our room with no direction whatsoever, and no information on the hotel. We had to look for our room which was in that different building. When we walked in our room, everything looked fine except there was construction going on right by our room right outside our window. I didn't wanna deal with the check-in or the front desk so we didn't say anything. Then we noticed the TV in the bedroom didn't work, at this point, I was forced to call the front desk and guess who answered, PALOMA. I asked if she can have someone come take a look at the TV and she said she would send someone two hours later. I'm still waiting in the room and I was forced to call the front desk again thank God someone else picked up the phone and took my request as if I never called before, I had somebody at my room within 10 minutes, which was pretty quick compared to two hours. The next morning, housekeeping comes to our room around 10 AM. I explained to them we weren't ready we never knew checkout was at 10 AM. I called to request a late check out to 1030 AM. PALOMA answered I asked can 3106 have a late checkout? PALOMA says "we don't have anymore late checkout" I knew this was the wrong person to reason with, so I just said OK and hung up. My wife reminded me she never mentioned any checkout times or any instruction because she had an attitude with us the whole time. Being a Hilton, Diamond member for so many years and a Hilton vacation club owner. This is one of the most disrespectful experience I've ever had from a Hilton brand. I will be following up with additional complaints because this does not represent Hilton at all.

Excellent location. Decent hotel. Location is in the middle of a lively stretch of hotels, restaurants and shops and across from the very accessible beach. Road in front of hotel is closed to vehicles. Hotel is ten minute walk from Lincoln Road area. Municipal parking lot is 1.5 blocks away. Hotel is fine and is best for two people, at least the king suite we had. The toilet part of bathroom is weird with doors on each side and no clear way to lock the door. The sliding doors from bedroom to shower and sink area are transparent and don’t close properly. But overall this is decent hotel in a special location.

We love the area, that's why we booked this hotel. But they placed us in a shabby building, which was renovated at the same time we stayed there! Also No view ( even I asked so many times), just workers outside the window!! We couldn't open the curtains because of that! - no privacy!

The location and the beach

Construction working until January 2024