Sonesta Simply Suites Detroit Novi

Vessi (the friendly eastern european woman) At the front desk was amazing! Super friendly, funny, and extremely helpful. She is the main reason the review was so positive. Upon walking into the building I was in, there was an immediate smell that was noticed. A mixture of hard water and canine/feline urine overwhelmed the nostrils. However, upon entering my room, I was delighted to find it clean and tidy with a stove (although the oven was FILTHY), microwave, and good sized fridge. Apart from the woman who abandoned her 4 year old two rooms down from me (who cried and cried and cried until I came out from my room and consoled him, understandably of course), the property was mostly quiet and relaxing. For the price I paid, I was fairly pleased overall.

It’s a room to sleep. That’s it. There was a dirty towel on the floor at the front door of my room and an insect inside the fridge. Interesting things about the kitchen: there’s a package to make coffee on the coffee maker, but there’s no coffee maker. There are pans and plates but no utensils. The toaster was all greasy. The bathroom was fine and the bed was comfy.

The building entrance area needed cleaning.

By far the WORST hotel i’ve ever stayed at in michigan. This place had roaches, enough said. I would t recommend this place to a homeless person. Staff, management HORRIBLE. It’s right by 12 oaks mall which makes it even worse, such a nice area for a bad experience. Please be advised and stay away from this place. They did not even want to refund me when I discovered it was roaches, they wanted to move me next door, disgusting.

By far the WORST hotel i’ve ever stayed at in michigan. This place had roaches, enough said. I would t recommend this place to a homeless person. Staff, management HORRIBLE. It’s right by 12 oaks mall which makes it even worse, such a nice area for a bad experience. Please be advised and stay away from this place. They did not even want to refund me when I discovered it was roaches, they wanted to move me next door, disgusting.

By far the WORST hotel i’ve ever stayed at in michigan. This place had roaches, enough said. I would t recommend this place to a homeless person. Staff, management HORRIBLE. It’s right by 12 oaks mall which makes it even worse, such a nice area for a bad experience. Please be advised and stay away from this place. They did not even want to refund me when I discovered it was roaches, they wanted to move me next door, disgusting.

Poor service

This was the most disgusting place, I ever walked in to.

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I was very disappointed with my stay. The rooms were outdated, and the kitchen was practically unusable with very poor-quality pots and pans. Although the air conditioning worked, it leaked water all over the floor. The hallways had dirty carpets, which added to the overall unclean feeling. While the price was low, the experience matched it — I would not stay here again and cannot recommend this hotel.