Sonesta Simply Suites Detroit Novi

The elevator was not clean it had an old Mildew smell as well as the room the Furniture was old and had Stains in it

The room smells a lot. Incheon city is too slow.

Nice

The first room they gave me didn’t have sheets on the bed. The second room the tub had a dirt ring in it and hair all on the shower wall. The towels was filthy and thin.

All the employees are very friendly. The area is nice and quiet but still near things. They keep the area inside and out clean. They are very on top of things.

Really need to clean better. The staff we interacted with was helpful.

The toilet in our room was clogged. Maintenance came twice to unclog/snake but it clog immediately. I wish they moved us to a different room so they could have investigated this problem. The suite was the perfect size for my family and the beds were comfortable. I also wish that we were told that housekeeping did not come every day. Because of that, I wish there were more than one small trash can in the room.

I thought I booked an handicapped accessible room. For safety for amputee in restroom. IT WASNT! Very low toilet with extremely loose seat, I had to tighten the bolts underneath myself to sit down. HOW NASTY! Tub had no safety bars, no anti slip covering on tub floor. It as SO DIFFICULT CRAWLING in and out of the tub. I had to wash the floor with bleach ( that I brought to sanitize the restroom before I used it) The kitchen floor was a sticky mess. The AC/heater or TV didn’t work, called office and VERY NICE LADY came immediately and fixed the problems. Overall the room was okay. I’m glad I brought Lysol spray, and Clorox. The rooms are dated, kitchen had 1 plate, 1 cup, 1 glass, no silverware, but I wasn’t planning on cooking. THAT WAS WONDERFUL! 10! Was the bed, pillows, sheets and down type comforter. I slept like a lamb! Would I stay again? YES! But verify I was getting a ADA approved room. The bed made up for the negative.

I liked everything.

Friendly and helpful staff, great room!