Church Street Inn Historic Charleston, Ascend Collection Hotel

I would have rated more highly but our room had very little water the first night and NONE the next day! Not the hotel’s fault but they could have given a partial refund. Which they didn’t.

Great location

Facility could use some tlc . Frayed carpet and stained furniture

Price, location

N/a

The "suite" was on two floors, kitchenette and living room on the first floor and the bedroom on the second floor. you had to go up a flight of stairs to get to the bedroom. I am handicapped and have to use a can or walker. this was not mentioned on the hotels.com website. Also it says valet, but there was none and they didn't clean the room once during uor 3 nt stay,even after asking.

We probably caught them on a bad day. They gave us a room that had not been cleaned. The bes were not made and there were empty food containers in the kitchen area. Furniture was old and tattered. They had water pressure issues that kept the toilet from flushing. We left without staying overnight.

The location is great. Cool property, but not well maintained. Water main break & hot water heater leak was crazy.

My overall experience was good enough that I would consider returning, I do believe there are several areas where improvements could make a significant difference. I had read reviews beforehand and knew to expect a few signs of age throughout the property. So while I wasn't surprised, it’s clear the hotel could benefit from some thoughtful updates. One major hiccup during our stay was a city water shutdown. We received a text while already en route, letting us know we could choose to stay elsewhere. Unfortunately, that wasn’t really an option at that point. According to the front desk, the timing was out of their control, but we were told the work would happen overnight and only cause low pressure. In reality, we had no water at all the following day. It was disappointing, especially since one of toilets in the room didn’t even flush after service resumed. The biggest letdown, though, was the front desk staff. In past reviews, guests had praised the staff, but that was not our experience. During our stay, we encountered several employees at the front desk and not one greeted us. The person who checked us in was the one we saw most often, and despite passing her multiple times a day and always saying hello, she rarely responded and often seemed more engaged in whatever was playing on her computer or on a Facetime call. On our last day, when retrieving luggage we had stored she didn’t even recognize us and asked if we were checking in. Again, it's those little things.

Walking distance to parking garage, shops & dining. There were some technical malfunctions during our stay - key card issues and a scheduled water outage by the city - but the location was great, our suite was well appointed and clean.