The Sungu Resort & Spa

This resort could be so good, but it is let down by out of date facilities. The gardens are beautiful and grounds are great, but become slippery and are not lit up well at night. The rooms are not well sound proofed and the surrounding area is noisy all night. We moved to a back villa, but could hear the neighbours even at low talking volume and when they climbed their stairs it felt like they were in our room. The staff are very friendly and, but some were over keen to sell us extra tours and services.

I checked into the hotel only to find the bed sheets were filled with blood stains, bug marks, and general filth. It was clear the room and bed had not been cleaned. Upon contacting the front desk about the situation, asking to have either the sheets cleaned or to check if a different room was available, I was told nothing could be done today and I’d have to wait until tomorrow - before being hung up on. I immediately checked out, and yet they still won’t process my refund through Expedia despite not even using the room whatsoever. Immensely dissapointed, you can find so much better - and cleaner - in Ubud. Not having blood stains should be the bare minimum!

Lovely staff, very quiet

The property was exceptionally beautiful. The pools were amazing. The staff other than the reception clerk when we checked-in were very good and helpful. He had to be told to help us with the luggage and I carried a couple myself.

Thank you so much for a wonderful stay at the Sungu. I was having a particularly difficult time in my life when I went and the staff were so kind and I felt like I could relax in a private oasis

Stayed the in villa with pool amazing. Not much to do in he evenings

Resort was just amazing, felt like we were at home and was very welcomed. The stuff were very helpful and so friendly. Would 100% recommend this location was everything is so close to the resort and is very affordable. Wifi had noooo issues which was a surprise worked everyday. And the bedroom was just so comforting.

The staff were all fantastic. Place was very clean and close to Ubud main center. The villas were beautiful. We had our own private pool which the kids loved!

We love this villa, hope the management put more efforts on the maintenance and ensure it will not run down

Great little resort with a lovely setting - the pool villa was fabulous and the staff are incredibly friendly and welcoming - no request was ever to much. Highly recommend.