Best Western Plus Graham Inn

Good

Ni ole, the person at the front desk.

The room was half done at check-in, with one of the bed pillows on the floor(!) and no towels. One day, after housekeeping had been requested, I found long hairs on my hairbrush (I have very short hair and the brush ne er left the room); the tv remote never worked well; one day, I put my trash and used towels outside my door as requested, at the end of the day they were still there.

Front desk attendants were amazing!

Everything was nice as expected.

Very clean

YES

Our room was clean and comfortable, however there were a lot of areas that seem to have been neglected: * The first thing we noticed, coming in with a load of baggage, was that the automatic door opener (both inside and outside) didn't work. * The bathroom was in pretty poor shape - shower head separated from the wall; running rust coming from the bathtub water spout; caulking around the tub was badly deteriorated. * The closet door wouldn't close all the way. * Weather stripping on the outside window was coming loose from the window. * The second floor ice machine was inoperative. * The Guest Directory stated that there was free laundry on the second and third floors. It was not free. $1.25 each for both a load of wash and dry, however, the washing machine on the second floor was out-of-order, so we had to go to the third floor to wash, and to discover that the third floor dryer was out-of-order, so it was back to the second floor, where the dryer did work. Granted, this hotel is not a plus or a premier, but still BW is a brand that you expect to be a bit above very basic. The next time we are in Graham, TX we will undoubtedly checking other hotel brands.

Clean and comfortable