Garner Hotel Preston Samlesbury by IHG

We booked months in advance with Hotels.com When we arrived there was no booking details for us! So they created a booking - just a good job it wasn’t full otherwise what would we do? Then there was no heating on in the room, and the shower was cold! The bed was uncomfortable and then in the morning we arrived for breakfast in plenty of time but they were only taking orders and no buffet breakfast available! Sadly, pretty poor all round for a booking made well in advance!

Breakfast was poor for the price.

Nice and clean hotel, recently refurbished to a high standard

Hotel and staff were great evening menu for the restaurant not so good not a great deal of choice.

Convenient for M6. Comfortable rooms. Attentive staff. I’m not a fan of buffet breakfast arrangement, I find food tends to be tepid and tired .

Very good hotel. Staff are great and room was great, plenty of space and clean

Ok for an overnight stay

A poor experience due to room access not working. I went back and forth to reception at least 4 times and quite late but the entry key system had failed and so in the end I had to be let into my room with a physical master key and was left without a working card entry system. In the morning, the main hotel door was also not working! The got in duty said he would seek a discount for me and I believe some compensation on the rate that I paid would be a reasonable thing to do. So far, no contact or confirmation of any refund from the staff since my stay…

A very nice clean and refreshed hotel friendly staff rooms a good size and loved the shower a good choice of evening meals and nice breakfast to set you up for the day

Not enough bar and restaurant staff, only one barman serving 30 people, and he was running the food out as well. Needs more staff , one dedicated to running food and table service, and one bar person , as a bare minimum. Hotel has been done up nicely awaiting to be an IHG hotel.