Garner Hotel Preston Samlesbury by IHG

Carpet iñ the room was dirty and clearly hadn't been vacuumed before or during my stay. Had a meal in restaurant first night and moved the unused cutlery and napkin to one side. Sat at same table following night and cutlery and napkin were still exactly as left previous night, along with small sauce spillage. Floor was not swept either. If this is the cleaning regime front of house I dread to think what the kitchen might be like. Place doesn't appear to have been updated in the last 20 years. Bathrooms are OK but some rooms need some good maintenance.

excellent

I paid for breakfast in advance and paid in full but only continental breakfast was available. When I questioned this the receptionist said they were reviewing the cost but I heard no more

Excellent one night stay....no complaints whatsoever. Spacious room, comfy bed, excellent shower. Ate in the hotel with colleagues and we were all happy with the meal and service. Good breakfast to send us on our way.

Room was cold, light bulbs had blown, remote for the heating did not work. Had to pay a £25 pre authorisation fee even though I said I’d be paying for my food and meals and not booking them to my room. The £25 would then be credited back to my account 3 days after my departure!!!!!! I’m guessing it was the duty manager that I spoke to and was told “not my idea, it’s policy” she then went on to tell me that all hotels do this. Menu in the bar was different to the one in the room and had very little choice, ordered a burger with potato wedges but when my meal came it was with fries. I pointed out the error to be told “the menu is wrong and this is what it is now”. No apology. On the 2nd night the menu had changed again but even less choice. Ordered chicken with chunky chips & onion rings, it came with fries and no onion rings. I pointed this out and the food and beverage manager changed the fries for chunky chips but I was told they had run out of onion rings, I said that if the meal wasn’t complete then I shiver a reduction in the price only to be told very bluntly NO. Buffet style breakfast was like warm at best with little choice. Bar staff were good and help but the management are terrible and unhelpful. AVOID AT ALL COSTS - TERRIBLE MANAGEMENT AND CUSTOMER RELATIONS.

The rooms were nice and included an iron and iron board. Breakfast was lovely but there was no fruit on offer. However, when i asked for some, it was brought out to me.

Very nice hotel with comfortable modern rooms and facilities. Highly recommended.

Stayed here a few times to break our journey up to Scotland would definitely recommend we will return.

Staff friendly and hotel rooms are spacious and comfortable

The staff were very helpful. Rooms were very clean and comfortable. Food was very good. Our stay was very good.