Royal Inn Charlotte Airport Hotel

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Bathroom was very dirty with mold on the tiles and the shower curtain liner was black with mold.

Night check-in was though a small security window. Staff was neither rude nor friendly. Rooms were run down. Not a bad place to spend the night for a reasonable price; most other nearby hotels were much more expensive.

We were stuck at airport with no luggage and no where to go. Found this on internet and they let us check in at 3:30 in the morning. Great price as well.

Staff wasn’t helpful at all. I was traveling with my 2 small babies and we had to wait 30 minutes for them to let us have the keys to the room.

They did not have an available room.

I has reserved two rooms with double beds and did not get this. Im out of state and reserved these rooms for my family. I also had called and asked if they could do a late check out. The front desk said yes but to have a family member let them know in the morning. My family was not able to stay the extra hour due to not having the receipt. This hotel lacks appropriate hospitality, communication, and service.

There was nothing wrong, a bit older, but maintained, staff was wonderful, very respectful and helpful!

The gentleman at the front desk what professional and polite. I liked that size of the TV (42") and the ac/heal was on point.

I was pleased with the service , until I woke up bit by bed bugs