VH Gran Ventana Beach Resort - All Inclusive

There were mosquito in the room a leak from the second floor bathroom that 2 maintenance supervisor were supposed to take care of it and never did

Atención al cliente

Habitación y entretenimiento

Poca accoglienza sopratutto dello staff della reception li ho visti troppo triste sono rimasta meravigliata perche di insolito il Dominicano e sempre molto allegre e dinamico.

I liked the friendly enviroment what I did not like was a discrepancies on my reservation selected one room 2 adult and 2 children 6&9 years Old and they have 2 babies them had to pay.

Our favorite resort

Family friend’s business is a excellent place for vacation and family time with friends and relatives

Excellent

Jskdkekdlrf

Stayed there with my family and the kids, check in experience was terrible, we were not greeted at all, just stood there for like 15 to 20 minutes in a very hot day. We had our 3(three) month year daughter with us and was getting very uncomfortable. All the front desk staff acted like we were ghosts. We greeted them saying “hello” multiple times. Wanted a king room, instead got two double. Anthony was nice enough to move us to a King size bedroom. Please note thing what you see online is not what you get. Pictures online are not what you will get. So do your research. Night staff at the front desk terrible too, very rude. I have stayed at other resorts around the area and thought let’s try a new resort experience - well this one didn’t go well at all. Then our bathroom was leaking water from the ceiling. Notify the front desk, they managed to stop the leak, never cleaned the floating water in the bathroom by the toilet area. Facility is pretty out dated, could use some love for sure. Very hard to get towels, so please hold down to yours. Fridge in the room are very out dated, takes a very very very long time to cool. So if you need something to cool off fast, I would suggest bring your own cooler for back up. I more thing - make sure they give you the right bracelet’s - certain bracelets are like a vip service. Front gave us the WRONG once’s. Now let’s move to the rest of the staff, amazing in the dining area from cooks to service and around the resort.