Villa De 1945

We booked SPA as a package, but Receptionist denied to provide massage free of cost

This was my second visit to the property after a pleasant stay in 2024 with a group of 21 people. Unfortunately, this time the experience was extremely disappointing, and I would neither visit again nor recommend it to others. I had booked through Booking.com and paid via their secure link, receiving confirmation from both my bank and the website. However, during checkout the manager created a ruckus, questioning the payment despite my bank statement and Booking.com executive confirming it on loudspeaker as already paid. Even they received a printed confirmation infront of me from booking.com. He raised his voice, made rude comments about being fraud, and claimed the hotel would never receive the money from crap site like booking.com now!! They wanted me to pay again to them!!! It took nearly an hour to resolve, and the Manager continued making rude, unethical remarks until we left. Please mind the following before booking this property; 1) Very basic breakfast with no variation. Lumped upma, hard idli with chutney, bread with literally melted butter like water to save cost, scraps of omlette with tea/coffee/juice for a charge of Rs. 200/head. 2) Apart from 2 rooms, all rooms have twin beds only. They are not comfortable and specially for family with even a single child. 3) No room service. Can order through Zomato or Swiggy. Kitchen can only serve if prior notice that too depends on items available. 4) Overly charge if it is directly booked like around 4k stating it's a suite room. It's not suite but a bigger room with sofa. Online prices are cheaper. Such bad people ruins the complete experience of a peaceful stay.