Holiday Inn Express & Suites White Haven - Poconos by IHG

Great customer service. Very helpful when asked questions

Everything

Nothing

Not up to code there was a power outage,no emergency lights, can't flush the toilet because they have well water and the pump is electric.no stair lights.cant open windows,shady parking lot saw a drug deal .they told us and others that if we stayed we wouldn't get refunded people were pissy.i have called the local municipal,to have this property check for all the code verifications

Hotel lost power and water no backup generator. Unacceptable. We were then told By staff we should leave if we are not happy. No accommodations were made by staff to even try to light the hallways or provide water bottles to guests to use to brush their teeth. They just kept saying they don’t know when the power was coming back. No problem solving skills at all.

The room was very nice. Everything was clean and the beds were very comfortable. The staff was super friendly and the breakfast was very good.

The hotel pool is VERY small. Only 3 feet deep and much smaller in person than it appears in pictures. The pool area was very cold and the water was freezing. Inside the hotel room there was no fan or air vent in the bathroom so it had a very musty smell.

Todo muy bien piscina desayuno muy agradable

Cerca de la ruta y lagos

Great place. Great stuff