Candlewood Suites San Antonio - Fort Sam Houston

The price tell you all. It is okay stay. Is an old building the carpet smells humid. The room are spacious

amazing stay

Not comen

When I checked in the woman was FaceTiming and ignored me for a couple minutes, bad service but not a deal breaker. The room was SO dirty. One bed was missing sheets and I tried calling the front desk. No answer. Walk down and girl is still FaceTiming and ignoring the phone. I ask for sheets because we didn’t have them and then she starts questioning me and almost giving me a hard time for asking for some? TERRIBLE service. The photos are NOTHING like the property. It is dark, dingy, dirty, and now welcoming. Will never stay here again.

The room we were given was dirty. The bathtub was so dirty we were unable to take a shower. We had to sleep with the curtains open with a bright security light in our faces because we couldn’t close the curtains. It served its purpose for one nights sleep. But the pictures are deceiving. For what I paid for I expected a clean room and working curtains.

Wonder night staff

The hotel itself was ok. We were on the third floor and our AC was terrible. It never got below 75 degrees. We let the front staff know in the middle of the night when we could not sleep, and they offered a room change, but our children had just fallen asleep, so they offered us two fans for the room, which helped enough to rest. The front desk lady was extremely kind and helpful, and she even called me after our stay for refund me some of my money for our AC troubles. There were people with LOUD music at the pool all night our first night, so if the pool had hours, they were not enforced. Also, the second night there was a 60th birthday party being held in the breakfast room, which led to loud music that night as well.

Everything ok