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9 / 10 Guest Rating

Lotte Hotel Jeju

35, Jungmungwangwang-ro 72beon-gil, Seogwipo, kr

Lotte Hotel Jeju - main view

About the Property

Luxurious Accommodations
The spacious rooms at Lotte Hotel Jeju offer stunning balcony views of the natural surroundings. Each room is equipped with modern amenities such as a flat-screen TV, minibar, and complimentary bottled water. Whether you prefer ocean or mountain views, your stay will be nothing short of comfortable and relaxing.

Premium Facilities
Indulge in the outdoor pool for a refreshing dip or opt for the indoor pool, fitness center, and sauna for a rejuvenating experience. Families with children can take advantage of the kids pool, playroom, and even a stroller rental service, ensuring a fun-filled stay for guests of all ages.

Ultimate Relaxation
Unwind and immerse yourself in paradise-like relaxation at Lotte Hotel Jeju. From the four-season heated pool to the multi-play space, this hotel offers a variety of activities to enhance your travel pleasure. With its convenient location near attractions like Teddy Bear Museum and Jungmun Saekdal Beach, your stay at Lotte Hotel Jeju promises to be memorable. Book now for an unforgettable experience!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

When booking for 5 nights or more by on-site payment, Lotte Hotel Jeju may proceed on checking validity of the guest's credit card. The operating hours of the hotel are subject to change depending on the internal circumstances of the hotel. Please note that guests need to provide a valid photo ID at check-in. Guests under the age of 19 must be accompanied by a parent or legal guardian. The regular holiday for the fitness centre is on the first Tuesday of every month, and the schedule may change depending on the hotel situation. The fitness centre is available for guests aged 16 and above. Haeon Scheduled Maintenance Date: July 6, 2026 (Monday)Swimming pool: Closed from Mon, Jul 6, 2026 until Mon, Jul 6, 2026 A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Family Twin Room with Garden View - Photo 1
Deluxe Family Twin Room with Garden View - Photo 2
Deluxe Family Twin Room with Garden View - Photo 3
Deluxe Family Twin Room with Garden View - Photo 4
Deluxe Family Twin Room with Garden View - Photo 5
Deluxe Family Twin Room with Garden View - Photo 6
Deluxe Family Twin Room with Garden View - Photo 7
1/7

Deluxe Family Twin Room with Garden View

The unit offers 2 beds.

40 sqm
Sleeps 4
1 Twin bed (90-130 cm wide)
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Family Twin Garden

Non-refundable
Room Only
20% OFF$363.45

$290.76

Includes taxes & fees

Deluxe Family Twin Garden

Non-refundable
Breakfast Included
20% OFF$437.01

$349.61

Includes taxes & fees
Deluxe Twin Room with Mountain View - Photo 1
Deluxe Twin Room with Mountain View - Photo 2
Deluxe Twin Room with Mountain View - Photo 3
Deluxe Twin Room with Mountain View - Photo 4
Deluxe Twin Room with Mountain View - Photo 5
Deluxe Twin Room with Mountain View - Photo 6
Deluxe Twin Room with Mountain View - Photo 7
1/7

Deluxe Twin Room with Mountain View

The unit has 2 beds.

40 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Twin Mountain

Non-refundable
Room Only
20% OFF$328.58

$262.86

Includes taxes & fees

Deluxe Twin Mountain

Non-refundable
Breakfast Included
20% OFF$402.39

$321.91

Includes taxes & fees
Deluxe Double Room with Garden View - Photo 1
Deluxe Double Room with Garden View - Photo 2
Deluxe Double Room with Garden View - Photo 3
Deluxe Double Room with Garden View - Photo 4
Deluxe Double Room with Garden View - Photo 5
1/5

Deluxe Double Room with Garden View

The unit offers 1 bed.

40 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Deluxe Double Garden

Non-refundable
Room Only
20% OFF$346.15

$276.92

Includes taxes & fees

Deluxe Double Garden

Non-refundable
Breakfast Included
20% OFF$419.69

$335.75

Includes taxes & fees
Premier Double Room with Sea View - Photo 1
Premier Double Room with Sea View - Photo 2
Premier Double Room with Sea View - Photo 3
Premier Double Room with Sea View - Photo 4
Premier Double Room with Sea View - Photo 5
1/5

Premier Double Room with Sea View

The unit has 1 bed.

47 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

PREMIER DOUBLE OCEAN

Non-refundable
Room Only
20% OFF$406.73

$325.38

Includes taxes & fees

PREMIER DOUBLE OCEAN

Non-refundable
Breakfast Included
20% OFF$480.17

$384.14

Includes taxes & fees
Premier Family Twin Room with Ocean View - Photo 1
Premier Family Twin Room with Ocean View - Photo 2
Premier Family Twin Room with Ocean View - Photo 3
Premier Family Twin Room with Ocean View - Photo 4
Premier Family Twin Room with Ocean View - Photo 5
Premier Family Twin Room with Ocean View - Photo 6
1/6

Premier Family Twin Room with Ocean View

The unit offers 2 beds.

47 sqm
Sleeps 4
1 Twin bed (90-130 cm wide)
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

PREMIER FAMILY TWIN OCEAN

Non-refundable
Room Only
20% OFF$424.04

$339.23

Includes taxes & fees

PREMIER FAMILY TWIN OCEAN

Non-refundable
Breakfast Included
20% OFF$497.49

$397.99

Includes taxes & fees
Charlotte Deluxe Family Twin Room with Garden View - Photo 1
Charlotte Deluxe Family Twin Room with Garden View - Photo 2
Charlotte Deluxe Family Twin Room with Garden View - Photo 3
Charlotte Deluxe Family Twin Room with Garden View - Photo 4
1/4

Charlotte Deluxe Family Twin Room with Garden View

Capsule coffee is provided.

40 sqm
Sleeps 4
1 Twin bed (90-130 cm wide)
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

CHARLOTTE FAMILY TWIN GARDEN

Non-refundable
Room Only
20% OFF$380.76

$304.61

Includes taxes & fees

CHARLOTTE FAMILY TWIN GARDEN

Non-refundable
Breakfast Included
20% OFF$454.23

$363.38

Includes taxes & fees
Charlotte Double Room Terrace with Partial Sea View - Photo 1
Charlotte Double Room Terrace with Partial Sea View - Photo 2
Charlotte Double Room Terrace with Partial Sea View - Photo 3
Charlotte Double Room Terrace with Partial Sea View - Photo 4
Charlotte Double Room Terrace with Partial Sea View - Photo 5
Charlotte Double Room Terrace with Partial Sea View - Photo 6
Charlotte Double Room Terrace with Partial Sea View - Photo 7
Charlotte Double Room Terrace with Partial Sea View - Photo 8
1/8

Charlotte Double Room Terrace with Partial Sea View

Capsule coffee is provided.

40 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

charlotte double terrace ocean(Sea (partial view) view)

Non-refundable
Breakfast Included
20% OFF$505.36

$404.29

Includes taxes & fees
Premier Garden Family Twin Room - Photo 1
Premier Garden Family Twin Room - Photo 2
Premier Garden Family Twin Room - Photo 3
Premier Garden Family Twin Room - Photo 4
1/4

Premier Garden Family Twin Room

The spacious twin room offers air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

47 sqm
Sleeps 4
1 Twin bed (90-130 cm wide)
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

PREMIER FAMILY TWIN GARDEN

Non-refundable
Room Only
20% OFF$372.1

$297.68

Includes taxes & fees

PREMIER FAMILY TWIN GARDEN

Non-refundable
Breakfast Included
20% OFF$445.58

$356.46

Includes taxes & fees
Deluxe Family Twin Room with Mountain View - Photo 1
Deluxe Family Twin Room with Mountain View - Photo 2
Deluxe Family Twin Room with Mountain View - Photo 3
1/3

Deluxe Family Twin Room with Mountain View

The unit has 2 beds.

40 sqm
Sleeps 4
1 Twin bed (90-130 cm wide)
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
BathrobeCots

DELUXE FAMILY TWIN MOUNTAIN

Non-refundable
Room Only
20% OFF$346.15

$276.92

Includes taxes & fees

DELUXE FAMILY TWIN MOUNTAIN

Non-refundable
Breakfast Included
20% OFF$419.69

$335.75

Includes taxes & fees
Premier Suite (Ondol Garden) - Photo 1
Premier Suite (Ondol Garden) - Photo 2
1/2

Premier Suite (Ondol Garden)

1 Queen Bed and 1 Twin BedFeatures a private balconyLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) and free bottled water Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phoneComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 6
1 Queen Bed (150-160 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

SUITE PREMIER ONDOL GARDEN

Non-refundable
Room Only
20% OFF$801.49

$641.19

Includes taxes & fees
Deluxe Room (Ondol Garden) - Photo 1
Deluxe Room (Ondol Garden) - Photo 2
1/2

Deluxe Room (Ondol Garden)

1 Double Bed and 1 Twin FutonFeatures a private balconyLayout - Bedroom, dining area, and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) and free bottled water Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phoneComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
1 Double bed (131-150 cm wide)
1 Futon Mat (90-99 cm wide)
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

Deluxe Room (Ondol Garden)

Non-refundable
Room Only
20% OFF$405.66

$324.53

Includes taxes & fees

Deluxe Room (Ondol Garden)

Non-refundable
Breakfast Included
20% OFF$482.38

$385.9

Includes taxes & fees
Family Twin Room, Terrace (POKEMON OCEAN) - Photo 1

Family Twin Room, Terrace (POKEMON OCEAN)

1 Double Bed and 1 Twin BedFeatures a private balconyLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) and free bottled water Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phoneComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
1 Double bed (131-150 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

CHARLOTTE FAMILY TWIN TERRACE OCEAN

Non-refundable
Room Only
20% OFF$406.73

$325.38

Includes taxes & fees

CHARLOTTE FAMILY TWIN TERRACE OCEAN

Non-refundable
Breakfast Included
20% OFF$480.17

$384.14

Includes taxes & fees
DELUXE MOUNTAIN DOUBLE DOUBLE - Photo 1
DELUXE MOUNTAIN DOUBLE DOUBLE - Photo 2
1/2

DELUXE MOUNTAIN DOUBLE DOUBLE

2 Double BedsFeatures a private balconyLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) and free bottled water Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phoneComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

Deluxe Double Mountain

Non-refundable
Room Only
20% OFF$328.58

$262.86

Includes taxes & fees

Deluxe Double Mountain

Non-refundable
Breakfast Included
20% OFF$402.39

$321.91

Includes taxes & fees
PREMIER GARDEN DOUBLE DOUBLE - Photo 1

PREMIER GARDEN DOUBLE DOUBLE

2 Queen BedsFeatures a private balconyLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) and free bottled water Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phoneComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

PREMIER DOUBLE DOUBLE GARDEN

Non-refundable
Room Only
20% OFF$398.06

$318.45

Includes taxes & fees

PREMIER DOUBLE DOUBLE GARDEN

Non-refundable
Breakfast Included
20% OFF$471.53

$377.22

Includes taxes & fees
Premier Room (Ondol Garden) - Photo 1

Premier Room (Ondol Garden)

1 King Bed and 1 Twin BedFeatures a private balconyLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Room service (limited) and free bottled water Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippersPractical - Safe, laptop workspace, and phoneComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors

Sleeps 4
1 King bed (151-180 cm wide)
1 Twin bed (90-99 cm wide)
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

Premier Room (Ondol Garden)

Non-refundable
Room Only
20% OFF$415.33

$332.26

Includes taxes & fees

Premier Room (Ondol Garden)

Non-refundable
Breakfast Included
20% OFF$493.88

$395.1

Includes taxes & fees
Premier Ondol Garden - Photo 1
Premier Ondol Garden - Photo 2
Premier Ondol Garden - Photo 3
Premier Ondol Garden - Photo 4
1/4

Premier Ondol Garden

1 Double Bed and 1 Twin Bed506-sq-foot room, located on the ground floor, balcony with garden viewsLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub and separate showerPractical - Safe, laptop workspace, and phone; extra futon mattress and free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

47 m2
Sleeps 4
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

PREMIER ONDOL GARDEN

Non-refundable
Room Only
20% OFF$372.1

$297.68

Includes taxes & fees

PREMIER ONDOL GARDEN

Non-refundable
Breakfast Included
20% OFF$445.58

$356.46

Includes taxes & fees
Deluxe Ondol Garden - Photo 1
Deluxe Ondol Garden - Photo 2
Deluxe Ondol Garden - Photo 3
Deluxe Ondol Garden - Photo 4
1/4

Deluxe Ondol Garden

1 Double Bed and 1 Twin Futon431-sq-foot room, located on the ground floor, balcony with garden viewsLayout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub and separate showerPractical - Safe, laptop workspace, and phone; free extra futon mattress and free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-Smoking, renovated in April 2017Room is accessed via exterior corridors

40 m2
Sleeps 4
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

DELUXE ONDOL GARDEN

Non-refundable
Room Only
20% OFF$363.45

$290.76

Includes taxes & fees

DELUXE ONDOL GARDEN

Non-refundable
Breakfast Included
20% OFF$437.01

$349.61

Includes taxes & fees
Deluxe Mountain Double - Photo 1
Deluxe Mountain Double - Photo 2
Deluxe Mountain Double - Photo 3
Deluxe Mountain Double - Photo 4
Deluxe Mountain Double - Photo 5
Deluxe Mountain Double - Photo 6
Deluxe Mountain Double - Photo 7
1/7

Deluxe Mountain Double

1 Double Bed431-sq-foot room, balcony with mountain views Layout - Dining area and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub and separate showerPractical - Safe, laptop workspace, and phone; rollaway/extra beds and free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

40 m2
Sleeps 3
Amenities
MinibarSafety deposit boxTVTelephoneHair dryerBathrobe

DELUXE MOUNTAIN DOUBLE

Non-refundable
Room Only
20% OFF$367.04

$293.63

Includes taxes & fees

DELUXE MOUNTAIN DOUBLE

Non-refundable
Breakfast Included
20% OFF$477.75

$382.2

Includes taxes & fees
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 1
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 2
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 3
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 4
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 5
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 6
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 7
Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon) - Photo 8
1/8

Suite Premier Ocean Family Twin (Welcome Fruit & Macaroon)

1 Double Bed and 1 Twin Bed1012-sq-foot room, balcony with ocean views Layout - Bedroom, dining area, and sitting areaInternet - Free WiFi Entertainment - Satellite channels Food & Drink - Electric kettle, free minibar items, 24-hour room service, and free bottled waterSleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, deep soaking bathtub and separate showerPractical - Safe, laptop workspace, and phone; free cribs/infant beds available on requestComfort - Daily housekeeping and climate-controlled heating and air conditioningAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

94 m2
Sleeps 4
Amenities
Safety deposit boxTVTelephoneHair dryerBathrobeDesk

SUITE PREMIER FAMILY TWIN OCEAN

Non-refundable
Room Only
20% OFF$715.93

$572.74

Includes taxes & fees

Guest Reviews

9
Exceptional1101 verified reviews
AI Summary

Guests highly rate the good amenities and frequently praise the beautiful location.

Categories

Cleanliness8.5
Service9.5
Location9.5
Room Quality8.5
Amenities9.5
Value for Money8.5
Food and Beverage8.5
Overall Experience9.5

Select topics to read reviews

S
see hiansgSG
Verified booking
extended_group
Standard Room
Stayed in Jun 9, 2026

"Very Good"

7.0
Helpful?
T
TSUNG HENGtwTW
Verified booking
extended_group
Standard Room
Stayed in Jun 7, 2026

"Exceptional"

10.0
Helpful?
H
HAEGWANkrKR
Verified booking
family_with_children
Standard Room
Stayed in Jun 6, 2026

"Exceptional"

10.0
Helpful?
J
JoyleennlNL
Verified booking
couple
Standard Room
Stayed in Jun 5, 2026

"Excellent"

8.0
Helpful?
S
SukusUS
Verified booking
couple
Standard Room
Stayed in Jun 4, 2026

"Exceptional"

10.0
Helpful?
S
SergeyuzUZ
Verified booking
couple
Standard Room
Stayed in Jun 3, 2026

"Exceptional"

10.0
Helpful?
O
OferilIL
Verified booking
solo_traveller
Standard Room
Stayed in Jun 3, 2026

"Exceptional"

10.0

Perfect

Breakfast is too expensive

Helpful?
Y
YunjungkrKR
Verified booking
family_with_children
Standard Room
Stayed in Jun 3, 2026

"가격에 부합하는 서비스와 퀄리티의 숙소!"

10.0

5성급 호텔이 제공하는 기본적인 서비스와 직원분들의 친절함, 세심한 관찰에서 나오는 배려와 도움이 완벽했습니다. 체크인을 위한 프론트에서부터 아주 만족스러웠어요. 숙박 가능한 방 중 저희에게 가장 좋다고 생각하시는 방의 이유를 알려주시며 추천하고 제공해 주셨습니다. 조식과 석식도 아주 좋았는데요. 찬 음식부터 따뜻한 음식, 서양식까지 다양해서 좋았어요. 자리 안내부터 설명까지 직원분들의 친절함은 더욱 기분 좋은 식사로 이어지는 포인트였습니다 :) 따뜻한 물의 수영장 해온은 과연 롯데호텔의 자랑이라고 볼 수 있었습니다. 물 관리부터 안전요원님들의 주의와 안내, 매일 저녁의 공연은 즐거운 휴가를 만끽하기에 더없이 좋은 요소였습니다.

빵의 퀄리티가 조금 더 좋았으면 해요. 특히 미니 바게트가 아주 실망스러웠는데요. 유럽 마트에서 파는, 1유로에 대량으로 살 수 있는 제품과 똑같았어요. 한국에도 좋은 바게트 많은데, 그 바게트를 반으로 잘라 제공하시는 것이 훨씬 만족도가 좋을 것으로 보입니다. 또한 해온에서 매일 저녁 펼쳐지는 멋진 공연은 마이크 및 음질 개선이 필요합니다. 높은 데시벨과 큰 음량을 마이크가 잘 수음하지 못하더라고요. 그래서 여성 보컬 분들의 노래가 정말 잘 들리지 않아 안타까웠고 남성 보컬 분들이 부르실 때도 낮은 음역대여도 음량이 커지면 수음이 안 돼 소리가 나오지 않더라고요. 공연해 주시는 가수분들 실력이 너무 좋으신데 마이크가 받쳐 주지 못해 이 부분이 개선되면 너무 좋겠습니다.

Helpful?
N
NevaltrTR
Verified booking
solo_traveller
Standard Room
Stayed in Jun 2, 2026

"Exceptional"

10.0
Helpful?
H
HosuusUS
Verified booking
extended_group
Standard Room
Stayed in Jun 2, 2026

"Exceptional"

10.0
Helpful?
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