Embassy Suites by Hilton St. Louis St. Charles

The breakfast at Embassy Suites is usually the best. Not at this location. The cleanliness, staffing, and lack of food available on the buffets was terrible. The cold pitcher of creamer for the coffee was odd tasting and even the Heinz ketchup tastes like it had turned. They were constantly out of silverware and you had to pick through plates to find one that didn’t have food particles still stuck to it. Sorely dissappinting!

Very quiet to

N/a

I’m usually a big fan of Hilton, but this stay was a letdown from start to finish. While the rooms were spacious, they were in poor condition, the air conditioner was incredibly loud and positioned near the bed, and the toilet made noise constantly and could be heard from the bedroom. As a Hilton Honors member, I’ve come to expect certain perks, but not this time. No welcome benefits. The hotel was clearly understaffed: long lines at the bar made the complimentary drink perk feel like a joke, and the restaurant had slow service with dirty tables everywhere. Not exactly a relaxing or appetizing atmosphere. I reserved two rooms for a one-night stay and paid around $350 per room, but when I asked to stay until 1pm to take a work meeting, even offering to pay, I was denied. Bottom line: I paid a premium price for a frustrating, noisy, understaffed, and ultimately disappointing experience. Hilton can do better — and usually does.

Di

My room has been hot since I got here the swimming pool was not cleaned properly my bathroom sink has built up water stains .

The breakfast was horrible. The sausage was rubbery, the pancakes were soggy, and the website talked about fresh omelets. Precooked omelets with some cheese inside with topping you could put on top. I saw so many plates left that were not even finished. Everything else was great how can they mess this up so bad?

Everything was as good as expected, the only thing i had a roon with two beds and i got a bed and a pull out.

Right off the highway. Easy access. The staff was amazing and friendly. Very willing to help in any way. Assistant General Manager, Geneva, texted me when we got to our rooms to make sure we had everything we needed.

Room was pretty clean with comfortable bed. The pool was very dirty and water had a bad odor. Breakfast was cold and there wasn’t a clean table to sit at. If you are going on the weekend expect a big crowd.