BLUESEA Lagos de Cesar

Excellent hotel from staff to food and room everything about the hotel and pool area kept spotless.

No estaba insonorizado y se escuchaba todo

Su ubicación.

Nada en especial, todo estuvo razonablemente bien.

Rien à dire merci beaucoup pour l’accueil le personnel est très gentil et je suis ravi

Tous

I have just returned from a trip to this hotel. Before arrival I started a live chat on the bluesea website to inform them of my dietary needs (gluten free diet), I was assured that a pre-arrival dietary request had been submitted on my behalf, I was also assured that the hotel could accommodate my dietary needs at both meal times and snacks. When we went for lunch on the day of arrival there was nobody around in the restaurant to speak to about gluten free options, so I went to reception who hadn’t been notified of my dietary needs, I was informed that they ‘should have something for me to eat the following day as it was too short notice to sort something that day’. We went into the restaurant the following day and asked for the gluten free option, I was given a warm bread roll and nothing else, I asked what else I could eat and staff just shrugged their shoulders, needless to say we ended up eating out for the remainder of our holiday. I have tried to contact bluesea multiple times to discuss what went wrong over the last 2 weeks via live chat, email and phone. I have been promised multiple phone calls back as well as the promise of a human being connected to the live chat. I feel utterly let down by the complete lack of communication between the company and hotel. It is also out of order how hard it is to speak to someone about a complaint.

Posizione, grandezza stanza e colazione

Il divano letto per I due bambini. Scomodo.

Tenia aire condicionado en la habitación y comedor, habia una bandeja de infusiones, tenia balcon, se podia aparcar bastante bien y el personal bastante amable en lo general. Estaba muy cerca de los gigantes, y tenia variedad de servicios el hotel, lavandería, juegos, bar, un mini escenario y gimnasio.

No es un hotel de 4 estrellas, debería ser de 3. Las instalaciones antiguas y falta de mantenimiento, el baño no tragaba muy bien, en ninguno del hotel. La limpieza no era de 10. El desayuno y la cena bastante escasa, y el pasillo no olía muy bien. Para tener 4 estrellas esta muy muy flojo