The Holiday Chalet

Beautiful place, I love the vintage look.

The floor was not swept or clean, including the sitting area. The tub was not clean. There was trash and nail clippings on the floor and a dirty q-tip in the bathroom. Beautiful place but not as clean.

Property was a beautiful old creaky hotel with a lot of character. Close to a lot of attractions in Denver and the neighborhood is quaint.

The building smelled quite musty in places but overall I liked the interior.

I did not realize this building is on street with a lot of homeless people. I felt very uncomfortable going in and out of the building. I could hear people yelling outside throughout the night. I chose to end my stay a day early because of these things.

The room was dirty there was no one working on site we had to park a block away in a parking lot not meant for the hotel. There were homeless people doing drugs on the porch when you walk in I was harassed and chased by a homeless guy. It's super dangerous and they don't answer the phone. I had to pay for a different hotel to make sure that my family and I were safe I was told I'd get a refund and still have yet to receive one It's already been a month

Everything about my experience sucked and I'm out $151 because no one answers the phone or will call me back I was lied to and still in the process of trying to receive a refund but have yet to do so I have spent hours on the phone trying to get this solved with booking.com and have been hung up on left on hold for hours and lied to. I give my experience a big fat 0

Booked my room months in advance. Arrived and the whole front entrance is blocked off due to construction. Homeless sitting and laying on the stairs entrance into the hotel, had to ask multiple times excuse me before anyone moved. Showed up to a dirty room that was stayed in. Called to get room taken care of and was transfered to top floor with temp of 100° up there. By the hour in I called the main number to get a refund and booked a different place because I did not feel safe. I have called now multiple times to get my refund to be told it was submitted but still a week later no refund. Please please don't stay here!

Please just give me my money back!