Garden Place Hotel

Good place to stay near airport and city, enjoy the ambiance and cool place.

Looks great from a distance, but very poor from the car park into the hall it gives you a taste of the horror within! My advice would be just don't bother! The staff are rude and unhelpful, the rooms are shabby and uncomfortable

Stay away from this place. There is a ton of mold in the bathroom, no WiFi and little to no lights in the room.

We've admired this property for years while passing through, but our first and only stay was a real disappointment. Indifferent staff and a property in rough condition made our stay feel more like a necessity than something we wanted to do. The hotel is very convenient to Interstate 90 and nearby sightseeing attractions, and our room was clean (if not in poor repair). But the lack of hospitality and the damaged hallways, stairwells, and room fixtures really detracted from our stay. The extravagant decor belies the almost-tense atmosphere of the hotel. Front desk staff were not welcoming and certainly not helpful when there was an issue with the hot water. The telephone in the room did not work, nor did two of the lamps. Hallways had torn-off moulding, open junction boxes, and damaged walls. Sleep was dictated by the noise on Transit Road, as our room was about as close as one could get to the roadway. Light sleepers may want to bring earplugs. If price and proximity to the Interstate are your only considerations, the Garden Place Hotel might suit your needs. (Travelers beware: the hotel charges a $150 security deposit; very telling of the kind of experiences they've had.)

Amazing service! Clean and quiet. Would definitely come back!

Amazing as always! Our romantic home away from home. Staff is always so friendly and helpful. Rooms are so intimate and comfortable. The jacuzzi tub was divine. Love the ambience and will absolutely be back to see tje renovations!

Very misleading pictures wouldn't recommend to anyone. Stains in hallway, unsafe feeling with windows open on 2nd floor no screens, no cameras in parts of hallway, jacuzzi , bathroom and carpeting appears warn and unclean. Unable to sleep sat up until flight since less than 18 hrs from check in. Since I requested to change rooms but the other room door lock was compromised so I stayed, prayed and left.

Staff was great, Room was very clean, location was perfect…lots of things to do, places to eat and shop, and right off the Thruway.

We have never experienced anything like we did at this hotel last night. My fiancée got essentially no sleep because our nextdoor neighbors were playing loud music, talking/arguing in raised voices, and clearly doing drugs and smoking weed -- all night long. I called to the front desk, and they came and told them to keep it down, but it only helped for a few minutes. These people had apparently booked the hotel just to stay up all night doing questionable things. It was absolutely remarkable. This is a non-smoking hotel, supposedly, but the whole floor reeked so badly of smoke and weed it made us nauseous. And it seems that management is just letting it go. In general also, the hotel has gone way downhill since I was last here 7-8 years ago. Breakfast is gone, the hallways and floors are filthy, everything is peeling and creepy, and you just get a generally dirty, uneasy vibe. The lobby chandelier and what's left of the garden decor are like lipstick on a pig. The hotel is in disrepair. The front desk lady was very nice in check-in and when I had to come back for a second and third time because we were given the wrong room type and then our keys for the new room didn't work.

It wasn’t a good experience at all. The bar wasn’t operating because they didn’t have their liquor license. The hallways and ceilings looked horrible. The room was outdated. They didn’t even bother to make the bed properly. The sheets were inside out. We booked a suite.