Park Plaza Resort - Park City, Ascend Collection Hotel

Maintenance at this hotel was sorely lacking. The bathroom sink drain was totally clogged, the gas fireplace did not work, the shower water temperature regulator spun 360 degrees without stopping and the dishwasher had to be replaced all in a matter of a five day stay.

The bed very uncomfortable, soft and sink in the middle to were the head and feet area of the bed were higher then the middle of the bed. I have traveled for business for over 20 years and it was the worst bed I have had to sleep on. Room every night also had a weird smell to it. Room needed updating!!!!

Nice hotel but wood frame construction (squeaky floors). Convenient location and shuttle on-call for Deer Valley and Park City. Good value.

The hot tub was broken and not working during our stay. Also, we did not know we did not have daily housekeeping services, so that was a bit of a surprise. The front desk was always nice and helpful when we called down or asked for help.

We had an oversized (van) vehicle that would not fit in the parking garage. Of course the fee did not change, but the bad part was there was no parking anywhere! No street parking between 2:00 - 6:00 AM anywhere in town or close by. We stayed for 3 nights and had to get up 2 times per night to keep our vehicle from getting towed.

Overall the rooms were clean but the small things like light switches appeared very dirty. The floors were creaky so everytime the upstairs guest were walking around I was woken up. Also, there is a motion sensored light on the side of the building right by my bedroom window that only had a slat blind and every night I was woken up by the light going on and off - they should have a room darkening curtain over the blinds.

Everything about the property was excellent, except for the fact that the hot tub was not open due to the Covid. Although I understand the need for Covid restrictions in a confined area, the enclosed sauna was still in use with a 30 minute limit for individual parties. The same could have been done for the hot tub.

I have now stayed here 3 times and have been treated very well and really like the property. Underground parking is a huge plus.

The staff was extremely friendly and knowledgeable. The free shuttle was nice. Close bus stops for taking bus to slopes or town. Great place.

Park Plaza was fantastic! My family of 6 had plenty of room in our 2 bed, 3 bath. We cooked one breakfast and one dinner and will say that it was more spacious that other ski resorts we’ve stayed in. It was Covid and the hot tub was closed, maybe open it with reservation only. Otherwise, everything was great!