Residence Inn by Marriott Des Moines West

The check in clerk was so friendly. The other clerk was nice but he spoke so softly that I could barely hear him. The pool was crowded with little kids but it was Saturday night. They have an adult swim from 11 pm to midnight.

Convenient location

This hotel is conveniently located and I usually stay here for business. However during this stay, I had to ask to move rooms because the tv didn’t work in my original room. Not a big deal - happens. In the next room, one of the bedside lamps wouldn’t turn on, but then turned on by itself at 2am. There was no garbage can to be found in the entire room. At the continental breakfast there was no coffee in the pots, and no cranberry juice in the machine either. Not a bad hotel but probably won’t stay here anymore.

It was good

Friendly staff, clean rooms, great location! We stayed one night for a family event. I will book here again when I am in the area!

Met our expectations and enjoyed the 1br suite.

Stayed in a suit in the 4th floor. Plenty of room and was wonderful space.

Great stay! Just wish beds and pillows was more comfortable

We booked a one-bedroom suite for our teenage son, my husband, and I. Upon getting ready to go to bed, I pulled the comforter open only to find lint and fuzz all over the bed linen. We called the front desk to see if the housekeeper could provide new bed linen. No one answered. So my husband went to the front desk and returned with a stack of bed linens. We changed linen. The sofa bed in the front room has obvious large stains at the base. The door to the coat closet has dried up spilled at the bottom half; either someone threw up or food sauce splashed, then was left there until dried up. I left a note for housekeeping so they can address it before the next guest check-in. The breakfast area was dirty, ran out of coffee, and food debris was on the floor, and attendance could not keep up. Thanks to the front desk personnel who stepped in to help. It was a chaos.

Let’s just say the pictures posted have to be from at least 10 years ago. We were greeted with very friendly staff probably the only positive about our stay first thing they said right off the bat was we are short staffed on housekeeping, and you could tell. The room wasn’t terribly dirty however, the carpet had tears in it, and the bathroom tile was all broken up. The bathtub didn’t look to be properly cleaned. There was something that appeared to have been spilled all over the bathroom cabinets but never was wiped up the worst part about it all was the bed was so hard and uncomfortable, the room was also so bright between the very light glow from the microwave, the bright glow from the hallway lights under the door, and the curtains didn’t want to close all the way so you got a bright light from the street light It was so hard to get to sleep . I definitely will not be staying at this hotel again. Sidenote, the breakfast is just as bad just because it’s free does not make up for how lacking it was.