Residence Inn by Marriott Des Moines West

Everything was good until my 3 year old son went to take a shower after swimming. On the way into the bathroom the carpet was peeling up and he cut his toe on the tack strip. It bleed for 15 minutes and was very painful for him. We had to go get a bandaid from the front desk and told them what had happened and they didn’t much care.

it was very clean and comfortable. the breakfast was very good.

Breakfast area is too small and cloistered. People running into each other. Furnace in room 317 was noisy and sounded like debris in it. Building is getting dated.

At check-in, the attendant sent us to the wrong tower. Not a huge deal, a bit inconvenient. But then, there were no towels for the pool, and the staff said they had zero towels to give out. It wasn't sold out so not sure what happened there. No apology, I believe I interrupted her movie on her phone. The hot tub was cold and murky, like it had not been cleaned recently. Someone had turned on the emergency shut off for the hot tub, so when we figured out how to get it going again the water was full of foam. Will not return.

Loved the proximity to the mall and the large suites

Friendly staff and clean room when we arrived

Would not stay there again. Old and in need of complete renovations.

The staff at this hotel is so friendly and hospitable. Went above and beyond in making me feel welcome.

Dirty sheets at check in for the pull out bed. Full of some kind of stain. Helpful person at the dark very willing to assist. Great service. Beds were comfortable, daughter even said that for the pull out couch at first.

The location is convenient and the outside of the property is well maintained. The condition of our room was wholeheartedly average. The floor in the kitchen had gaps in the transition plates and there was a large scrape in the linoleum. The switch in the bathroom didn’t allow you to turn off the fan, and because the sound of the fan was so loud, I chose to shower in the dark. The bed was comfortable, however and the location was excellent. The breakfast was well below average, but since there are so many options due to the convenient location we didn’t have to eat it.