Regency Inn & Suites Downey

The commute was very pleasant everyone was friendly loved the corner shop next to it so convenient.

Needs updating and friendly customer service

Service was prompt, room spacious, bed was clean but after I saw a few roaches that ruined everything. If they resolve it’s decent.

Lady at front desk was super rude and condescending! It makes sense tho because she probably has had to deal with unsatisfied customers a lot . The decor is super dark prolly so they don’t have to clean as often . This hotel low balls the competition and offers the cheapest option possible in the rooms and expects customers to just accept the condition of the place per the price . Believe me you can find a hotel at the same low price but with waaaayyyyy better quality . Outlets didn’t work after you turn off the lights. THEY DO NOT HAVE CONTINENTAL BREAKFAST EVEN THOUGH THE DESCRIPTION SAYS THEY DO. The guy at the front desk says they haven’t had it in 3 years. The cleaning lady pretends she doesn’t speak English when asked hard questions that reveal that the hotel is a joke. WOULD NOT RECOMMEND THE HOTEL IF YOU WANT QUALITY FOR YOUR MONEY!!!!!

Customer service could be more friendlier. There was a dent in the wall that could be patched up. Overall, the space was big and the amount of blankets I got were a lot which is more than usual for a hotel so that’s great! I would recommend this place.

Staff were terrible. Manual processing of check in. Room does not have closets or coffee

Location and parking.

They lie on the ad about wifi, pool and breakfast. Dont expect Wifi. It doesnt really work - it is 0.5 Mbps speed and take ages to open websites. Dont expect Pool - It is not available to guests. Other reviews said the same . People complain that pool is closed. No breakfast too. I dont know why they mentioned it on the add. It is weird. Staff is rude and dont fix anything you ask them to fix.