Hotel Viru Viru II

Close to the airport, friendly staff, accommodating.

Could have been cleaner. Music came on from a neighbor early in the morning.

Good place to stay during the day while I waited for a midnight flight.

WiFi password didn’t work.

Staff

Dirty Room equipment lacking (hanging), shower curtain ripped, towel hangers lacking. Breakfast minimal and not corresponding to the picture

No me gusto absolutamente nada.

We had an elevator, but for elderly people with difficulties using stairs, it wasn't ideal. The room was dirty, and I was left waiting outside for half an hour, which was dangerous since there was no one around, and I could have been assaulted. The receptionist was in a bad mood, did not provide good customer service, didn't greet, say thank you, or even look at the guests. I felt unsafe in the hotel, and it would be good if they implemented more security measures. When I left, they didn't offer me other transportation options, only one that was affiliated with them, which they wanted to charge me 70 Bs for, while just two blocks away there are radio taxis that charge 30 Bs. Despite requesting it, the hotel didn't provide the contact number for these taxis. My mom, who is 70 years old, had to walk two blocks to get a radio taxi, even though the hotel had the contact information but didn't want to provide it, trying to force us to use the more expensive option we didn't want. There was no adequate security; you feel alone, and only the receptionist and one other person work there, which made me feel insecure, like anything could happen, even being robbed. It's the first time in my life that I have felt so unsafe in a hotel, and I would definitely not return. We requested a room that wasn't ready because there was no Wi-Fi, and the cable didn't work. I arrived tired from my trip and had to stand for 20 minutes while the staff member set everything up. Finally, they moved us to another room because ours wasn't ready. It was a disaster; I would never go back and would not recommend it. The room was unhygienic, the bathroom had no curtain, giving a sense of no privacy as if you could be seen from outside. For the price, it's better to stay in a guesthouse rather than this "hotel of horror."

handy for airport and good value. very helpful. collected and returned me to airport. great for a quick sleep during stopover

The location was close to the airport (make sure to discuss a price beforehand. It is 50 Bs. from airport Taxis and 60 Bs. at the hotel). The staff was very nice, especially Norma. She responded to every enquiry I had in the most respectful and friendly manner.

I didn't like the fact that I had to pay extra for a late night food (around 10 pm) which was on the menu (only 5 Bs. more).

The breakfast was adequate, I would of liked to be asked if I prefer to drink tea or coffee? Rather than presented with coffee.

Choice in breakfast.