Fairfield Inn & Suites by Marriott Marshall

I had made a booking online, upon arrival i gave her my name and told her i had booked a room earlier. she asked for my license, then handed it back and said i could put in my card. She handed me my room key and sent me on. Upon arriving in the room i noticed it was the king room i booked, but i was so tired i was okay with it, went to take a shower and it BARELY worked, tv also didn’t work. before going to bed i checked my card and noticed I was charged for another room, not the one i had booked and paid for. so i paid for 2 rooms. I went to front desk and no one was there, the following morning about 3am i was leaving and was going to try to get the problem fixed and no one was at the desk again. i’ve emailed and have received nothing.

I had made a booking online, upon arrival i gave her my name and told her i had booked a room earlier. she asked for my license, then handed it back and said i could put in my card. She handed me my room key and sent me on. Upon arriving in the room i noticed it was the king room i booked, but i was so tired i was okay with it, went to take a shower and it BARELY worked, tv also didn’t work. before going to bed i checked my card and noticed I was charged for another room, not the one i had booked and paid for. so i paid for 2 rooms. I went to front desk and no one was there, the following morning about 3am i was leaving and was going to try to get the problem fixed and no one was at the desk again. i’ve emailed and have received nothing.

They rob me of my money I didn’t get to stay

Took my money

How friendly staff was.

There are no good places to eat near by.

I would have given them a 10 but the breakfast needs to be improved. Aaron the person who checked us in did a fantastic job. Everything we requested he made sure that we received it. His attitude was great. Thank you Aaron.

The breakfast

This hotel needs some maintenance. The drapes and sheers in our room were filthy. The shower curtain smelled like it was mildewed. I did not like the sheets and pillowcases. They were not as white and crisp as I am used to having at Fairfield Inns. The waffle irons are old and the coating is beginning to flake. The waffle dispenser was broken, so they put a pitcher in its place and the mixture was too liquidy. The spout on at least one of the cream pitchers was chipped. A tile in the elevator was broken and a piece was missing. The people were friendly and the parking was good, perhaps because there were not many people staying when we were there. It is in a good location, next to the interstate and not far from Lake Caddo State Park.