Residence Inn Milford

The building itself seemed to be a bit older, but the staff were outstanding!! They had everything very clean, and went above and beyond to ensure we had a great stay.

Staff were so friendly

Such a well cared for property, EXCEPTIONAL STAFF , IN ALL AREAS, especially the front desk crew..simply OUTSTANDING 👏 The complimentary breakfast buffet is SUPERB THE conference room is accessible and professional Plentiful parking

the rooms were clean and beds comfortable Rebecca front desk rep was friendly and accommodating April front desk rep was friendly and assisted to resolve our horrible experience. *see below

we traveled to Residence Inn Milford to gather with family for a wake and funeral. We stayed at this hotel in the past and had a wonderful stay. this time during our bereavement stay, the front desk representative working upon our arrival was rude and unhelpful, the lack of empathy for our reason for staying and needed to get into our rooms on or before 3p..was ignored. she would not let us check in our room until after 3p..to the minute. we are all from out of state, exhausted and bereaved, needed to get to the funeral by 330p. we were appalled. Our family reserved 4 rooms, all Bonvoy Members, three of us were treated poorly, one checked in after the wake at 7p..and she got an upgrade!! absurd. We also booked this specific hotel because of the outdoor pool. hours were posted 9am-9pm. we wanted to gather back at the hotel that evening, we were told the pool closed at 9p, and we rushed back and made it by 845p. another guest who has been a weekly renter, said he can get the pool time extended until 10p..again inconsistent rules for guests. the following morning, my family wanted to have breakfast and a swim before the 1230p funeral. The hotel maintenance put chemicals in the pool at 8am...restricting swimming until 1130am. we again booked this hotel for the outdoor pool and amenities, and Marriott fell short on service, kindness, and professionalism. We will be booking elsewhere when we come to visit our Connecticut family in the future. *April explained to her manager of our overall unpleasant experience, and the manager authorized a 25% credit.

Awesome staff. Room was sufficient. Light bulb out on the stove. But that’s minor. Breakfast was awesome. Rebecca at the front desk was excellent. Dining staff was excellent. Made sure you and your family was more than ok. Stay here and feel like family. Thank you for making our visit wonderful

Excellent choice for my nightly stay.

Front desk girl Rebeca was extremely helpful . Everything was clean and it was perfect .

What a great property, for the class of hotel it exceeded expectations! Clean large room with a full kitchen.

The staff is very accommodating and friendly. I recommend the hotel and would stay here again.