New Hall Hotel & Spa, Birmingham

We booked this hotel as part of a birthday and wedding anniversary celebration getaway! The welcome from when we first walked into the hotel was good by the male staff member. He was friendly, smiling and polite, checking us in and opening doors leading to our room. The reception staff are the first people you see when you walk into the hotel and makes an impact. He was great however the was another female staff sat with him who didn’t even look up or acknowledge us. Once checked in, we walked past the reception area numerous times to go to the bar, pool, walks and breakfast but the other staff members did not smile, acknowledge or greet any of us. Cameron from the bar was amazing! He worked hard tirelessly, at times taking orders, making the drinks and serving alone. He still advised about drinks options and wine choices. A true asset! There are good food options at the restaurant and bar however we found that the good especially the mushroom gnocchi was very bland. The spa was very nice and clean. Not enough space for more loungers, but chairs available to put your towels down when in the pool. Steam room and Sauna available too. Small area but adequate. Breakfast was good with lots of variety. There was one staff member who took all orders and served the food too. Unfortunately she forgot or was delayed with our basic orders, like coffee and milk. She did a good job for someone who was managing everything alone.

Shower in the room wasn't hot enough ro dill the bath with hot water. The bed slides from side to side as wheels didn't lock. Sauna had a band aid dressing on the floor on the first day when I arrived. That dressing was on the floor until I left. This means the spa is not cleaned daily.

Staff are excellent. Nothing too much trouble. Always cheerful and helpful. Food superb.

Nothing

Great rooms and facilities, especially pool and spa. The staff were friendly and welcoming with the children.