Quality Inn & Suites Ann Arbor Hwy 23

STAY WAY! STAY AWAY! Worst experience ever! This place has very shady buisness practices and doing customers dirty. When we arrived late in the night 1145pm we were told our room was canceled at 1045pm. We had purchased a room at a discounted rate ($55). This is a very busy weekend and most places are booked full. They then proceeded to tell us "hey we have 1 room left and its a suite but it will be $280". After arguing for 10 mins and asking why they wouldn't honor the rate they just tell us sorry we can't because your room was a standard room. We showed that it in fact was not a standard room and it was a suite and they still didn't honor it. They canceled our room because we got it cheap and they wanted to book someone at higher rate. Lastly we called the corporate 24/7 help line and at the end of it were told sorry for the inconvenience and thats all. Zero options for a solution. Also as we were leaving the customer behind us had the same thing happen to them but they ultimately took the suite at higher cost because he had small children with him and everyone else was booked. STAY AWAY at all costs.

This property is in very poor condition. Most things are broken or are breaking. Entire shower was broken, we wouldnt even use it. Slamming doors took place all night and morning, very very noisy.

This hotel houses crews of construction workers for weeks at a time. It was noisy and the hallways reeked of take out food and pot smoke. We had to change our room because music was loud and coming through the wall.

messy and smelly pet dog are charged extra

I’m not recommending

As a woman staying alone,I wasn’t very pleased that the front desk attendant announced my room number to me and everyone else in the lobby. The stairwell was right next door to my room and every time someone opened and closed the door, it slammed shut. Which shook the entire wall. Made sleeping difficult as the bed was up against that wall. Overall the place was dark and dreary. Not well maintained. Very disappointed.

Run down, sketchy area, nasty musty smell, etc

Staff was amazing….. property is a little outdated but they were actively updating while we were there.

No Hot tub. It is cemented over.

The absolute worst stay I have ever had, not because of furniture, location, or staff, but simply because of how badly it stunk. I believe myself to have a strong stomach, but walking into the elevator made me gag every. single. time. The hallways stunk, the rooms stunk, and they definitely had not been cleaned in a very VERY long time. I want to give grace to the staff however I paid good money to stay there, and believe that atleast basic expectations should be met. Don't stay here, you will regret it.