IC Hotels Santai Family Resort - Kids Concept

The large swimming pool is also suitable for children, as different areas of the pool have different depths, allowing children to swim and play comfortably. The staff are very friendly, except for one bartender at the pool bar. The cleaning ladies are extremely helpful, warm, and caring. The children’s restaurant is interesting and appropriate for kids.

Rooms: The room we stayed in had very poor sound insulation. In the evening, conversations from the neighboring room could be heard clearly, and noise was not properly reduced. Some of the furniture is very old and damaged, such as the parquet flooring and the bathroom door. The bathroom door also cannot stay in the position where you leave it; it can only be either fully closed or fully open. The bathroom itself is very narrow. The balcony door could not be locked, only closed lightly. Food: Breakfast and dinner are satisfactory, although the food is quite repetitive. However, it is tasty. The afternoon lunch is modest and also repetitive, with not too many options. During peak breakfast and dinner times, it can sometimes be difficult to find a table. I noticed a high concentration of flies in the restaurant, which is unacceptable from a hygiene perspective. A major downside is that the waiters at the beach remove the food before the scheduled time. Whether it is 5 or 15 minutes early is not important — it should not happen. The drink selection is not the same at the beach and at the pool, which is also a disadvantage. Facilities for children: The playrooms are decent, but also old. They are not as presented in the photos. Many rooms within the Kids Club that are described as playrooms are not actually in operation. The arcade/digital games look as if they are from the time of my own childhood. The children’s swings are not properly aligned; when a child swings, one side moves to the right, which could lead to an injury from the nearby wooden post. In conversations with the employees, they said they had reported this issue, but that the hotel has not taken any action. The children’s cinema and the playrooms that are actually in use are great and entertaining for most children. Staff: The staff are extremely kind and I have no complaints in that regard. However, the language barrier is a major issue due to the lack of English knowledge.

Понравился персонал, кухня очень разнообращная и вкусная, бассейн хороший теплый и есть разные варианты под рост, пляж чистый удобный, вообщем отель на 5 звезд

Из удобств было трудно настроить душ то теплый то холодный в комнате, и заселили на 2 ом этаже виллы, с 3 м детьми, сказали нету мест на первом, ну это не критичные минусы, зато комнаты просторные

The hotel provides All inclusive service. The staff is very friendly. Speaks Turkish, English, Russian and German. The variety of food and beverages is perfect. A lot of activities for a kids. The Land of Legends park is 10 mins by car or taxi.

Some renovation is needed.

Everything is included u dont have to leave .

Nothing