Hilton Pennywell St Louis at the Arch

👍

I chose the Pennywell for a recent overnight trip to St. Louis due to its price and location; though I have loyalty status with Hilton, it was actually the cheapest property of any of the major chains in the area. The location of the Pennywell is excellent, as it’s just a block from Gateway Arch and about a 10 minute walk to Busch Stadium. I am a ~30 y.o. female traveling solo and while I only walked around the area during the daytime into early evening, I didn’t have any safety concerns during these times. The building has a lot of old school charm both in its facade and the art-deco lobby, complete with the bank’s vault turned into a shop for sundries. The front desk kindly held my luggage while I went to a 1pm Cardinals game, and I was able to retrieve it easily when I returned. Valet was very low-key; I was the only vehicle there when I dropped off and picked up. All the staff members I interacted with were friendly and polite. I booked a Superior Room and was surprised by how large the space was; between the room and the bathroom with a huge tub separate from the shower, it felt like a mini-suite. The room had nice, classic furnishings, including a couch and desk area, though some fixtures in the room and bathroom were starting to show wear and tear from age. There were also some minor housekeeping things, like small crumbs and dust, that reflected the property could be better maintained. Nonetheless, I had a good stay at the Pennywell and it was more than I needed for my trip. I would recommend the property to others due to its value and location.

I had to start a dispute with my bank because this hotel doesn't answer my email. I have a receipt from booking.com which says breakfast is included, and I talked to two people at the hotel and they said breakfast was included, then I got charged $110 extra for breakfast on top of the breakfast package. I will update my review after the hotel returns the overcharge.

Not up to date for the amount spent. Chipped paint on doors and walls. Rooms are really small. Furniture had holes in it.

everything

Took 3/5 days to get our room made and they left us with the same holey ill fitted sheets that came off the bed every night. Angry maintenance staff banging on the door to address what should have been a housekeeping job during the day rounded out the 1 & done experience.